Michelle Thompson Email & Phone Number

Cincinnati, Ohio Area

• Complete validation and verification of new studies and database changes in ARISg and Argus• Update instructions for each schema added to ARISg• Provide data entry instructions for users of new and updated schemas in ARISg• Document the MedWatch, CIOMS, and Line Listings for validation and verification• Prepare and audit incoming documents to be processed• Query reporting for Safety Notification letter distribution and review of reports• Data entry of SAE’s and AE’s… Show more • Complete validation and verification of new studies and database changes in ARISg and Argus• Update instructions for each schema added to ARISg• Provide data entry instructions for users of new and updated schemas in ARISg• Document the MedWatch, CIOMS, and Line Listings for validation and verification• Prepare and audit incoming documents to be processed• Query reporting for Safety Notification letter distribution and review of reports• Data entry of SAE’s and AE’s into ARISg and Argus• Review lab reports and follow-up of subjects• Support functions such as filing, archiving and shipping• Provide instructional tips and shortcuts on Microsoft Office products to the department• Lead meetings to share ideas and improve the Project Assistant workflow• Created Safety Hotline call template used by the department• Streamlined the Fax Triage process for daily incoming documents Show less

• Project lead to integrate 4,000 new employees acquired by creating each user with a phone, voicemail, and fax number• Maintained phone and voicemail boxes for 50,000 end users• Developed templates automating the creation of phone and voicemail boxes for hires in over 70 offices• Developed and provided additional training to the National Voicemail Systems Administrator department to assist in adapting the new processes and optimize the use of new software, Unimax Second Nature•… Show more • Project lead to integrate 4,000 new employees acquired by creating each user with a phone, voicemail, and fax number• Maintained phone and voicemail boxes for 50,000 end users• Developed templates automating the creation of phone and voicemail boxes for hires in over 70 offices• Developed and provided additional training to the National Voicemail Systems Administrator department to assist in adapting the new processes and optimize the use of new software, Unimax Second Nature• Provided day-to-day telecommunications maintenance and troubleshooting to reduce downtime• Considered a “go-to” team member for assistance and training on technology and processes• Handled the creation and termination of all fax accounts for end users• Audited phone, voicemail and fax accounts to make available for new users Show less

• Maintained 500 local office phone and voicemail accounts• Created new users’ phone and voicemail accounts• Created and maintained 150 voicemail distribution lists• Moves, Adds and Changes to PBX and voicemail• Phone set-up for conference calls• Provided stand-up training for new hire groups on the use of phone and voicemail• Returned broken phones to vendor• Setup Video Conference meetings between offices and clients• Maintained Video Conferencing… Show more • Maintained 500 local office phone and voicemail accounts• Created new users’ phone and voicemail accounts• Created and maintained 150 voicemail distribution lists• Moves, Adds and Changes to PBX and voicemail• Phone set-up for conference calls• Provided stand-up training for new hire groups on the use of phone and voicemail• Returned broken phones to vendor• Setup Video Conference meetings between offices and clients• Maintained Video Conferencing equipment• Installation and testing of new phone equipment for 750 phones• Troubleshoot and resolve phone issues within the PBX Show less

Greeted clients and vendorsAnswered switchboard and directed callsReviewed bills for proper paymentCreated payment requests for the office and attained required signaturesDistributed internal financial reports to Partners and Managers

Bachelor Of Science, Human Services And Business Administration

Education record