Michael Tran Email & Phone Number

Daly City, CA, US

The Cloud, US

The Cloud, US

• Built internal tools, including a customized UTM builder for precise email tracking and a database marketing calendar with automation.
• Collaborated with marketing operations to optimize email deployments.
• Conducted various split tests with email themes to enhance A/B testing efforts, resulting in improved campaign performance across diverse personas and verticals, surpassing industry benchmarks.
• Regularly conducted quarterly reports on database health, identifying active and inactive segments, and analyzing database source traffic patterns.

Redwood City, California, US

• Increased and baselined email metrics by establishing email best practices and centralized the data through one centralized dashboard.
• Implemented automated processes and workflows to improve deliverability, scheduling, and segmentation.
• Successfully reduced unsubscribe rates through rigorous A/B testing and regulatory compliance.
• Increased conversion rates through developing targeted and dynamic content.

San Francisco, California, US

• Cisco Meraki is the leader in cloud-controlled WiFi, routing, and security.
• Supported the production and deployment of email campaigns, including operational, acquisition, third-party, and product launches.
• Monitored and advised the marketing team with database inquiries including segmentation, opt-in/opt-out requests, and audience building.
• Developed the Email Tech Stack within a decentralized and centralized marketing organizational structure.

San Francisco, CA, US

• Udemy is a global marketplace for learning and teaching online where more than 24 million students learn from an extensive library of 80,000 courses taught by expert instructors in over 50 different languages.
• Worked closely with cross-functional teams in planning, developing and implementing omni-channel initiatives.
• Created a number of dynamic HTML emails, modules, and templates for transactional and promotional campaigns.
• Built, optimized, and maintained the data infrastructure for all user data for campaign execution and analysis.

Indianapolis, Indiana, US

• Art.com is the world's largest online retailer of art and wall decor with an inventory of over one million items and websites in 25 countries and 15 languages.
• Built, tested, and launched simple to advanced email campaigns and interactive programs for both promotional and triggered segments.
• Applied best practices to develop production requirements for various email streams.
• Assisted in QA for all outbound email campaigns domestically and internationally

• Verlocal is a social marketplace that connects people through local experiences. It offers a way for people to monetize their passions, knowledge, and skill set while connecting them to people who are passionate about.
• Derived insights through user behavior and shared analysis with Marketing, Sales and Top Management to execute actionable steps.
• Operated with the Marketing team to achieve collaborative and individual projects.
• Organized an editorial calendar of all marketing activities across all channels and incorporated conversion figures and analytics for each plan.
• Developed, implemented and evaluated marketing plans for email campaigns, newsletters, social media and digital marketing outlets.
• Administered the creation and development of several landing pages, from concept to application to optimization.

• Verlocal is a social marketplace that connects people through local experiences. It offers a way for people to monetize their passions, knowledge, and skill set while connecting them to people who are passionate about.
• Managed, coordinated, and supported multiple concurrent projects under tight deadlines
• Identified trends to enhance the support process and improved team efficiency
• Set daily quotas to achieve project goals
• Created standardized training resources to be used for future hires
• Maintained confidentiality in accordance to company standards

Davis, California, US

• Freeborn Hall is an event venue at UC Davis where many local activities are hosted. Many organizations and clubs use Freeborn Hall as their destined location for shows and events.
• Trained and mentored new employees as they transitioned into the team.
• Helped clients and attendees with questions and concerns.
• Kept track of inventory before and after deliveries to make sure all materials were accounted for.
• Documented crucial information regarding venue, guests, item inventory, and events.
• Controlled lighting and sound features throughout the event venue.

• As an intern for Dr. James Newell, I had many responsibilities within the office. However, my primary goal was to learn about the practice of chiropractic medicine while shadowing Dr. Newell during his daily routines.
• Organized patient files and records while maintaining confidentiality.
• Cooperated with patients and their family members about their insurance plans and questions.
• Contacted insurance companies and other policy corporations about potential problems with certain patients.
• Prepared and monitored invoices and expense reports.

Bachelor Of Science (Bs), Psychology

High School Diploma