 Worked with telecommunications operators to support over twenty products. Primary focus on Accessibility:, CDMA, and GSM applications. Primary Liaison between Verizon Wireless and North American Operators, earning reputation for delivering exceptional customer service. Assisted clients in creating reports using telecommunications applications to analyze daily data. Maintained professional and technical knowledge by attending educational workshops on current and new products. Participated on product teams and/or project teams. Kept management appraised at all times of urgent, critical impacting customer issues. Cross-trained and provided back-up for other customer service representatives, when needed. Trained new employees on all Accessibility products. Trained team on site in Costa Rica. Ensured customer Service Level Agreements were met within mandated guidelines.

• Answered all incoming calls within department guidelines.• Troubleshot telecommunication technical issues in response to inbound calls from telecommunications providers around the world for multiple products: CDMA, WLNP, Uniroam, SS7, Signaling. • Gathered data and analyzed problems. • Provided 24x7 support on a rotational basis.

 Provided administrative and business support to the Vice President of Operations and supported other members of the executive management team. Produced information by transcribing, formatting, inputting, editing, retrieving, copying and transmitting text, data, and graphics. Maintained customer confidence and protected operations by keeping information confidential. Provided Senior Executive with preparation of presentation materials for executive meetings. Maintained Outlook/Calendar management. Arranged travel schedule for executives. Completed projects by delegating work to clerical staff; following up on results.

Acted as purchasing liaison for business operations.Proposal Coordinator and Writer - determined proposal concept by identifying and clarifying opportunities and needs; studying request for proposal (RFPs); attended strategy meetings. Met proposal deadline by establishing priorities and target dates for information gathering, writing, reviewing and approval; entering, monitoring and tracking data; coordinating requirements with contributors.