Midhat Mullai Email & Phone Number

Oxford, Ct, Us

Oxford, Ct

United States

• Consistently deliver a high level of member service that demonstrates the core competencies of: knowledge, empathy, patience, promptness and courtesy• Understands, advocates and discusses products and features with customers via phone, secure chat or email.• Build rapport and strengthen member relationships through suggestions and servicing members needs with account inquiries, servicing needs, and issue resolution.• Research and provide verification and documentation of member issues and resolution.• Maintain thorough knowledge and understanding of Laurel Road products and services.• Effectively educate members on the features and benefits of Laurel Road products and services.• Recognize members needs and opportunities to discuss additional or enhanced products and services.• Demonstrated ability to respond to and overcome member objections.• Responsible for identifying complex problems and review related information to develop and evaluate options and implement client focused solutions.• Recognize and effectively act upon member retention opportunities.• Act as a liaison for our members to provide first call resolution by coordinating and following up with other departments or lines of business (LOB) as appropriate.• Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.

New London/Norwich, Connecticut Area

Operate, and conduct performance tests on satellite communications equipment and associated devicesPerform preventive maintenance care services on communication security and equipmentOperate, configure, maintain, and troubleshoot tactical satellite communication terminals, digital multiplexers/demultiplexers, routers, iDirect modulator/demodulatorEnsuring all Department of Defense, national security and Defense Information System Agency procedures are enforcedknowledge of signal processing, and transport equipment

Hartford, Connecticut, United States

Acting as a point of contact for external partiesManaged day to day operations, and complex calendar of tasks assigned to the Connecticut National GuardHandling correspondence to other organizationsProducing yearly, quarterly, monthly, weekly, and daily reportsMaintain the current filing and storage systemEffective communication, both orally and in writingProvided administrative support to the Joint StaffCalendar Management, set up conference calls, and operating videoconferencingAnswer phone calls promptly and cordiallyMaintain daily, weekly, monthly, and annual reportsWrite detail reportsAssist the other sections of the Joint Staff during operations

Hartford, Connecticut, United States

Review and audit employee accounts and service accessManage and audit company owned assetsProvide hardware and software supportProvision new users’ equipment and accessMaintain a database of company owned equipmentManage and troubleshoot IT equipmentPlan and implement large scale hardware and software rolloutStrong understanding of MAC and PC based systemsAbility to learn and adapt to new technologyWorks well with minimal supervisionVerbal and written skills with technical and nontechnical peopleKnowledge of VLAN's, layer 1, 2, and 3 IP addressing, route tables, domain administrationTroubleshoot skills, working a helpdeskplan, install, and manage a variety of systems

Bristol, Connecticut, United States

Assist with configuring of various IT Systems throughout the amusement park and facilities. Provide Support to users relating to both hardware and software problems. Perform preventative Maintenance for computer, data communication, and peripheral equipment.Fabricate cables for use in interfacing peripherals with computers, and other networks. Maintain computer network documentation, update computers. Provide updates, status and completion information to Director and/or users via e-mail, voicemail, or in-person communication. Assist with the takedown/removal and storage of work stations for events.

Education record

Bachelor’S Degree, Multi-/Interdisciplinary Studies, General, Senior

Activities and Societies: Sigma Chi - Fundraising chair(2017), Alumni Relations Chair(2017, 2021), Derby Days Chair(2017, 2021).

Associate Of Science (A.S.), General Studies