• Led a team of product associates to deliver a $20M complex initiative, modernizing banking customer service applications that enhanced user experience and operational efficiency.• Directed the product roadmap, leveraging market research and user feedback to boost product value by 15%• Enhanced call handle time by 8 seconds and saved $400K monthly by building innovative workflows, while also cut transfer call rates by 60% by unifying credit card and retail features.• Collaborate with the customer authentication system to ensure accurate data transfer and compliance with security protocols across all workflows.• Built reusable components (Micro Frontends) for account maintenance, balance transfer, card replacement, and transaction summary workflows for both retail and business accounts.• Integrated AI-driven solutions (chat bot, voice transcription etc.), achieving $3 million in cost savings.• Conducted A/B tests on user cohorts across multiple features, leading to data-driven decisions.• Piloted features for production validation and user feedback, leading to customer-centric optimizations and user-driven improvements.• Implemented contingency plans that kept 95% of projects on schedule, ensuring stakeholder satisfaction.• Mentored and developed junior product managers, fostering a culture of innovation and professional growth.

• Built features for a B2C money movement platform, enabling the transfer of funds in multiple currencies (SWIFT, SEPA etc.), and driving digital transformation for 150M+ users globally.• Developed a scalable payment framework for 3K+ corridors in 4 months, generating over $1M revenue.• Developed fund-out methods (bank transfer, credit card, wallet) for 50+ countries, enabling money transfers and boosting revenue by 5%.• Launched referral program globally driving 2% customer acquisition and 50% reduction in cost of acquisition.• Achieved a 13% boost in registrations by building optimized account registration workflows.• Improved page conversion rates by 17% through UI/UX optimizations.• Made data driven decisions by running multiple A/B tests through Evergage and Apptimize.• Worked in a Scaled Agile (SAFe) environment, adeptly managing PI planning by creating EPICs proactively, identifying dependencies and risks, grooming etc., resulting in a smooth and successful quarter.

• Managed a B2B EdTech SaaS platform, creating an AI-driven, gamified training app for frontline workers.• Developed an adaptive algorithm, enhancing training effectiveness and improving user satisfaction by 70% over legacy training methods.• Deployed MVP in 3 months, collaborating with cross-functional teams including scrum team, testers, sales, and marketing team, ensuring timely delivery resulting in onboarding 40+ top-rated clients for the pilot phase.• Built an admin dashboard with insightful analytics data, increasing client satisfaction by 17%.• Solved the user engagement challenges by gamifying the app leading to an impressive 20% increase in MAU.• Collaborated with leadership to define a strategic product roadmap for a top-tier product.• Effectively managed stakeholders from clients, ensuring continuous engagement throughout the process.