Michael Disher Email & Phone Number

Bothell, Washington, United States

Provide assistance and support for incoming queries and issues related to PTS Operations systems, plus administration of PTS Operations systems related data and settings. Responds to queries, isolates problems and determines and implements solution in coordination with next tier department support focal and vendor Help Desk staff. Work will include operational support desk ticket resolution, equipment deployment and project support• Troubleshoot, diagnose and resolve standard tier 1 and tier 2 application problems including end-user set up, system configuration, data and business process issues.• Recognize tier 3 issues and effectively triage the problem to the appropriate level of expertise, while clearly recording the issue and steps taken.• Ensure that PTS Operations systems comply with, licensing agreements, and configuration guidelines.• Train PTS Operations system users.• Configure, deploy, test, maintain, monitor, and troubleshoot end user iPad, iPod, printer and barcode scanner hardware.• Develop and maintain in-depth knowledge of the PTS Operations application, including system software and associated equipment. Requires constant updating as enhancements are released and new hardware is introduced.Ensure consistent and proper business processes are followed in accordance with departmental procedures and company policy.

Redmond Washington

Mindtree delivers digital transformation and technology services from ideation to execution, enabling Global 2000 clients to outperform the competition. “Born digital,” Mindtree takes an agile, collaborative approach to creating customized solutions across the digital value chain.At the same time, our deep expertise in infrastructure and applications management helps optimize your IT into a strategic asset. Whether you need to differentiate your company, reinvent business functions or accelerate revenue growth, we can get you there. Visit www.mindtree.com to learn more.Microsoft Azure Subscription Management Support Engineer- February 2018 - May 2018• Providing B2B technical and administrative support for Microsoft Azure with a strong emphasis on providing a white-glove experience.• Azure configuration and troubleshooting.• Provide high-quality phone and email support while ensuring the user is kept up-to-date on the progress.• Replicating and solving complex issues. • Working effectively individually and as a team to resolve issues.

Bellevue

Blueprint Consulting Services provides progressive business management and IT solutions. Our goal is to address business and technology needs for clients and collaborate with companies in architecting their future. Blueprint has a simple focus: identify and deliver measurable outcomes and provide exceptional results.Office 365 Data Protection Team Customer Relationship Manager - August 2015 - Oct 2017• Providing B2B technical and administrative support for Microsoft Office 365 Business and Enterprise with a strong emphasis on providing a white-glove experience.• Office 365 configuration and troubleshooting.• Provide high-quality phone and email support while ensuring the user is kept up-to-date on the progress.• Replicating and solving complex issues. • Working effectively individually and as a team to resolve issues.

Renton Washington

Responsible for answering calls for Helpdesk, inputting tickets into ITSM Key Accomplishments: • Assisted Patients in setting up Mychart and reseting Passwords• Instructed caregivers how to submit service Requests using the Service Catalog• Actively worked Employee submitted tickets and incidents• Participated in Go Live events

Bellvue Washington

At Authorize.net responsible for answering the Helpdesk and inputting tickets into the system, as well as helping Online Merchants maintain their Accounts with Authorize.netKey Accomplishments:• Verifying Sec info on ACH update forms for the Reseller Specialist• Handling Customer callbacks and Supervisor escalations• Handles faxes when Team Lead is unavailable.• Monitors the Agent room for issues, and helps to identify trends that are happening.• Provides assistance to Representatives to Resolve issues that they are experiencing. • Created Agent Room Tip sheet.

While at Philips I was responsible for answering the Helpdesk and inputting tickets into the system, as well as reimaging computers and recovering computers from end users. Key Accomplishments:• Upgraded users from Notes 5 to Notes 6• Responsible for contacting Dell for service for Laptops

Successfully co-managed the Helpdesk operation, providing first call resolution for Windows 2000/NT environment. Installed, set up and maintained server/desktop hardware, OS and software, including workstation internals, domain controllers, system security and connectivity. Key Accomplishments:• Deployed new workstations on the NMCI (Navy Marine Corps Internet) domain; troubleshot associated applications. • Created mail accounts, modified server functions, assigned file server permissions, • Key contributor on the Whip Team, providing post-deployment software and peripheral support for new devices.• Recognized as PDA SME.

Maintained a 1000-PC system, effectively resolving all hardware and software issues. One of 3 administrators installing and configuring software and operating systems on approximately 200 PCs per week in a staging room environment.Key Accomplishments:• Member of the Y2K upgrade deploying 40,000 new desktop systems. • Created tip sheets that streamlined connections from data closet to client desk.• Served as PDA SME.• Vital member of team that successfully migrated printer to clustered print servers.

Everett, Wa

Efficiently installed, maintained and configured a 1000-PC Windows NT- based network and associated cabling throughout the plant. Executed server backups utilizing tape storage, managed NT accounts, modified profiles, set up e-mail service and provided comprehensive Helpdesk support for all PC issues.

Computer Support Technology, Computer Science

Computer Support