Midland Le Email & Phone Number

Los Angeles, California, United States

Greater Los Angeles Area

• Plan, design, develop and execute test cases in specification to the requirements for the robust server-side multi-asset Triton Trade Processor.
• Troubleshoot, debug, reproduce, create and add bug incidents into Jira with an Agile methodology approach.
• Upgrade, configure and maintain QA trading environments for integration with the latest build (FIX, SQL, STP and Market Data connections).
• Provide support for Triton TP workflow and configuration and share knowledge with QA team
• Confirm workflow and expected behavior of builds throughout the trade life cycle.
• Perform validation and regression testing for release builds.

Palo Alto, CA

• Troubleshoot and identified FX trade executions for latency. Resulted in best execution prices and increased customer PnL.
• Collaborated across teams to validate and test an FX order management system for reported workflow and technical issues in a production environment.
• Engaged customers through the onboarding process, providing training and guidance through the technology and FX trading platform.
• Managed ZenDesk CRM e-mail and phone support queue, resolving urgent high-frequency electronic trading, settlement and risk issues raised by clients, traders and internal sales team.
• Led morning handovers across global eFX business support and operation teams, owning and prioritizing overnight business and technical issues.
• Coordinated with counterparties to resolve urgent price and trade confirmation discrepancies. Busted, re-booked and re-sent STP trades for reporting accuracy.

San Francisco, CA

• Fidessa and Bloomberg application support to over 40 floor traders. User setup and platform Admin.
• Troubleshoot and minimized system outages. Subject matter expert in FIX order sessions.
• Coordinated the setup of customer FIX connections, based on appropriate business logic.
• Trained internal business and technology staff on usage of existing and new technologies.
• Trade floor and development team liaison; gathered business requirements, interpreted and presented to development team for automated solutions.
• Replicated Fidessa application issues reported by floor traders; escalated to vendors and managed incident cases to resolution.

Redwood Shores, CA

• Managed trading infrastructure and business systems; investigated and resolved user and application issues with urgency.
• Provided timely, first-class tier-2 trade and application support to customers and vendors.
• Authored a complete 51-page product user guide as the Fortex trading platform SME.
• Worked with developers to test, prepare and deploy release updates into production environment.
• System administration of SQL and Windows servers, including backup and system updates.
• Monitored and troubleshoot FIX connectivity trade/quote sessions between liquidity providers and API clients.

San Francisco, CA

• Troubleshoot, analyzed, documented and escalated complex Tier II trade issues within Service Level Agreements.
• Executed custom SQL queries to select and update incorrect data on database reports.
• Developed standard operating procedures for complex cases. Documented in Salesforce and contributed to internal Knowledge base.
• Trained clients on trading workflow involving an extensive suite of Advent software applications
• Performed customer application and SQL database upgrades.
• Collaborate with brokers and trading hubs to resolve electronic order routing issues via FIX.

Berkeley, CA

Converted paper exams to digital formats accessible to students through a secure online database. Collected past exams from a wide range of Biology courses, converted to digital formats and uploaded to an online test center hub for student reference and preparation of study material/exams.

Sunnyvale, CA

Played a key role in customer service, quality assurance testing, shipping/receiving and provided recommendations to improve the line of RedOctane products including Dance Dance Revolution Ignition dance pads and the Multi-Platinum Award Winning Guitar Hero video game franchise. Acquired by Activision Blizzard, Inc. (NASDAQ: ATVI).

Bachelor'S Degree, Economics

Minor, Managerial Economics