Mieke Leewis Email & Phone Number

Oakville, Ontario, Canada

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

Etobicoke

• Manage daily operations of the facility, coordinate the logistics of incoming and outgoing shipments, procure office and warehouse supplies, devise marketing campaigns, established quality assurance processes, and provided process improvement strategies.• Implemented a new WMS and shipping integration software to reduce manual data entry and streamline procedures• Integrated multiple operational systems improving productivity by 3x and provided 67% labour savings• Accounts Manager for e-commerce fulfillment clients offering daily support, managing onsite inventory, and providing unique resolutions to proactively isolating obstacles.• Mitigated risks and constraints within current software and provided creative solutions.• Created software manuals and onboarded new employees.

Toronto, Ontario, Canada

• Booked and managed corporate and social events• Actively communicated with members to understand their event requirements and scheduled accordingly while providing on-going assistance with a personal touch and attention to detail. • Worked closely with members to coordinate events that used the function space appropriate and met the F&B minimums at the Club.• Liaised with the Chef and Sommelier of George Restaurant to create fine dining meal plans that went above the expectations of the members and provided customized service.• Weekly production of function sheets appropriately detailed for stand-alone execution by various departments and staff.

Toronto, Canada Area

• Supervised a team of 8+ staff during daily operations of the Member’s Lounge, use of meeting rooms, and function space.• Completed weekly schedules for both the lounge and function staff and oversaw the operation of Club events.• Supported the Club Manager in sourcing, interviewing, hiring, and training new staff for the lounge and function space.

Virginia Water, United Kingdon

• Assisted in running events and meetings for up to 300 guests which included coordinating with fellow management and relevant departments to ensure consistent service excellence and to respond quickly to changes to event plans.• Independently managed and executed functions of up to 100 guests taking responsibility for end-to-end delivery, including internal stakeholder relationship management, supplier management, room specifications, and standards, overseeing staff, and reporting where necessary.• Took full responsibility for the Banquet department in the absence of the Deputy Manager, ensuring senior management standards were maintained and client expectations met. • Supported other departments such as the fine-dining restaurant, lounge, and bar to ensure a consistent level of service throughout the club.• Assisted in the recruiting, supporting, training, and development of new staff to ensure a high-quality of service, knowledge, and appearance was upheld, alongside day-to-day managing of a team of up to 25 employees.• Supported the Banquet Bar Supervisor with stock management and requirements, as well as applying charges for functions – using our POS system to ensure timely charging.

Collingwood, Ontario

• Managed a team of +10 employees ensuring the smooth and efficient operation of the lodge, serving up to 600 guests per day.• Delegated daily tasks to employees including restocking of products, upholding cleanliness standards, and tracking and managing employee cash floats.• Created a safe, motivating, and efficient work environment for all employees.• Responsibly for tracking and managing employee and management cash floats.• Oversaw the conception of employee schedule and management of the social committee.• Provided professional individualized customer service to each guest while supervising and keeping all employees on track and ambitious.

Collingwood, Ontario

A 16-month development program gave me the opportunity to work in 5 different departments to help develop my skills and gain an understanding of the Hospitality Industry as a whole through the running of a large resort.Departments that I worked in:• Front Office• Shipping and Receiving • Housekeeping• Concierge and Valet• Conference and Events Services

Orillia, Ontario

Mississauga, Ontario

Kananaskis, Alberta

Graduate Program In Project Management, Gpa 3.93

Bachelor Of Commerce - Bcom, Hotel And Food Administration - Honours