Provide technical sales support as subject matter expert in pre-sales calls and post-sales transition of customer relationships to operations team. * Participate in customer facing meetings and conference calls with sales executives* Evaluate prospect needs and map to solutions/service offerings* Qualify incoming RFP/RFI/RFQ's* Demonstrate and provide training to prospects, clients and internal users on Frontline(TM) platform* Consult with analysts and developers to evolve solutions and service offerings to market changes and client-base needs and requests* Troubleshoot general application, network and system issues* Assist in marketing and sales campaign efforts

Plan and execute testing life cycle for all company service offerings from inception tosoftware release. · Review functional specifications and requirements with project team · Generate test requirements, test plans, test cases and project forecasts based on functional specification and requirements documents · Identify and document defects to resolution and verify fixes · Determine defect impact and priority for resolution prior to software release · Audit system and manually generated data for integrity and accuracy · Regularly present project status updates to Executive Team · Conduct internal new feature communications and training · Review and contribute to user guide content and development · Direct bi-weekly test cycle for proprietary scanning engine and vulnerability validation activities

Managed and executed software testing for all company service offerings. · Created test cases based on functional specifications and requirements · Identify and document software defects and verify fixes · Prepared and presented test findings at milestone meetings to Executive Team · Served as primary trainer for new employees in sales and operations on internal software use

Managed support staff to end user clients and ensured clients were “raving fans”. Trained clients and new hires. Collaborated with clients and development staff to identify high priority enhancements and fixes. Planned and scheduled analyst resources. Contributed to an over 95% client retention rate and over 90% client satisfaction rating.

Provided exceptional support to end user clients and ensured client needs were being addressed. Scheduled and coordinated contracted service activities with clients. Setup and trained new clients on software and services.

Worked directly with regional sales executives to prepare needs based proposals and renewals, as well as serving as sales support liaison to smoothly transition clients from sales to operations team.

Collaborated with inside sales managers to plan sales calls and campaigns to help grow technology services startup.