*Successfully lead help desk team in methods of improving working environments and performance standards as well as customer satisfaction*Answer customers' questions concerning location, price and use of merchandise.*Supervise, manage and or respond to all help desk requests.*Created, Managed, Closed help desk tickets using a ticketing system.*Successfully manage inventory of all parts.*Successfully repair a wide range of mobile devices.*Troubleshoot and configured Andriod devices.*Install, configure, and troubleshot Blackberries.

*Studied methods of improving working environments and performance standards.*Supervised, managed and or responded to all level 1 & 2 help desk requests to include server management.*Troubleshot users over large geographical areas to include remotely accessing workstations.*Installed, configured, and troubleshot Blackberries.*Successfully handled deployment of workstation, servers, and network printers to include imaging.*Issued and interpreted operating policies to include user access in Active Directory.*Responsible for performing hardware backups as required.*Aided organization in staff capacity by coordinating office services.*Office services included personnel, budget preparation, housekeeping and special management studies.*Received callers at establishment, determined nature of business and directed callers to destination.*Coordinated travel and event registrations along with calendar maintenance. *Reorganized, designed and produced new procedures in database entry and file management.*Typed memos, correspondence, reports and other documents.*Coordinated the collection and preparation of operating reports.; Call Center RepresentativeJul 2008 to Apr 2009*Instrumental in accurately entering information into company database.*Successfully handled telephone interviews with many people.*Reviewed, classified and sorted questionnaires, following specified procedures and criteria.