Michael Fay Email & Phone Number

Boston, Ma, Us

Major League Baseball - Leading efforts to optimize the success of MLB streaming experience.- Optimize multiple vendors for distribution and cloud workflows- Organize optimal customer experiences for live sports online and set performance metrics and targets- Coordinate product roadmap for edges across engineering and product teams- Design and deliver new functionality in CMCD, workflow, MultiCDN, load balancing and cloud capacity planningTrue Sync Media - Bringing advertisers to hyper-targeted audiences through a unique demand side platform- organizing GTM, mapping markets to venues- Sales Enablement and executive leadershipPinsXP (Founder)- Product planning, GTM, Business strategy, Funding

Burbank, Ca, Us

Led engineering and product teams that launched Disney+, then integrated Hulu and ESPN into a unified media workflow platform with optimized economics. Initiative facilitated content and application delivery to over 250 million subscribers across 80 countries while achieving industry-leading cost efficiency in infrastructure and cloud services. Pioneered strategies that streamlined multiple vendors with control layers. Refined cost structures and advanced toward profitability in streaming services. Built and guided a top-tier sales engineering team specializing in device application onboarding of iOS, Android and BCOM platforms. - Developed an economical multi-vendor approach that materially cut costs by 40%- Established effective operations processes for Video On Demand (VOD) and live content management that linked Network Quality of Service (QoS) with client Quality of Experience (QoE) to deliver better performance data and reduce time to resolve issues.- Surpassed subscriber goals through robust partnerships with Internet Service Providers (ISPs) and internal stakeholders (Parks/Resorts). Deployed specialized sales engineers who ensured native integration of the Disney+ application technology which significantly increased subscribership numbers beyond an impressive 157.8 million.- Directed an elite software development teams who implemented sophisticated APIs crucial for recognizing subscribers accurately while managing complex data layers for bundle attribution.

Burbank, Ca, Us

Pioneered a scalable distribution global distribution solution for Disney+, reaching 160 million subscribers across over 80 countries. Concentrated on a network of vendors to enhance distribution capabilities for a top-tier OTT video platform, which included proprietary Varnish CDN code and parent cache tailored to both live and on-demand fulfillment scenarios. Let telemetry and operations efforts across origin, parent, and edge cache operations using complex data layers and developed standards in the market. - Implemented a proprietary Varnish (VCL-based) CDN Cloud Platform, ensuring alignment of broadcast SCTE decorations with cloud-based advertising services, facilitating an ad-supported video platform for ESPN, Disney, and Hulu.- Administered Origin and cache systems for an extensive library of 40,000 titles and numerous ESPN PPV live events, maintaining an impressive SLA and consistent uptime.- Collaborated with the Streaming Video Technology Alliance and formed partnerships with ISPs to promote a balanced and robust internet ecosystem, investing in OpenCaching Standards and standardization towards common tokens and new telemetry investments (CMCD).

Cambridge, Ma, Us

Led product management efforts across the Media and Entertainment division and delivered next generation of a global content workflow solution. Product innovations included ad substitution, high-resolution video, and low-latency capabilities deployed to the largest gaming and online media brands worldwide. Expanded the use of our extensive international network of edge servers, serving over 90% of major OTT media brands. Achieved a remarkable 10x increase in traffic while becoming the recognized market leader for global high-quality distribution edge services- Strategically streamlined product portfolio and intensified abilities to handle more use cases and drove product adoption in areas of low latency while delivering the highest customer NPS satisfaction that resulted in consistent 10% year-over-year revenue growth and record revenue achievements in Akamai's largest $1B in product line revenue. - Successfully balanced cost control with team investment and global expansion. Optimized organizational structure and size, improved team efficiency, and contributed to impressive profitability.- Harnessed the robust network of edge servers and optimized for higher video quality to end users, disrupting traditional broadcast businesses using data-driven decision-making and customer-focused roadmaps. - Recognized with the prestigious Technology Emmy Award for innovation in technology engineering and leading efforts in migrating television audiences online.

Broomfield, Colorado, Us

Crafted and executed a product strategy that evolved the organization’s objectives and created new products in new markets to achieve strategic success. Provided global leadership for Product Management and Marketing and steered a suite of global content services, which includes CDN, Vyvx, Cloud Storage and delivered new product strategies to a growing media and gaming customer base.- Implemented dynamic business strategies and introduced innovative product features, fostering growth and upsell prospects, while also defining KPIs and nurturing a culture of leadership.- Championed product innovation, formulating detailed strategies to realize our vision and achieve success in revenue growth and customer attachment. - Drove cross-functional initiatives that significantly influenced the company’s trajectory, formulating a product strategy that ensured customer satisfaction through on-time roadmap deployment and industry-leading quality of service that elevated Level(3) to become the market’s second-largest CDN by traffic volume within 3 years of operating- Devised comprehensive roadmap and product portfolio, detailing forthcoming enhancements and new product launches.

Cambridge, Ma, Us

Built and maintained strong relationships with clients, gaining an understanding of their business needs, challenges, and goals then translated those needs into customer plans and roadmaps- Managed the transition of Nine Systems, $100M business and 800 customers to Akamai's global CDN platform.- Ensured customer satisfaction and success by proactively identifying opportunities to add value to the client's business through Akamai's products and services. Guided how to leverage Akamai's solutions best.

Cambridge, Ma, Us

Operated a startup and developed and executed strategic plans that disrupted the music industry during the earlier stages of online music. Set business goals and aligned organizational efforts with long-term objectives with a true focus on customer success.- Enabled the first multiCDN load balancing system to service music and live events distribution that allowed customers access to least-cost routing of layer 7 services.-Successfully executed the sale of the business for 10x Revenue, the largest acquisition in the CDN industry at the time.

Master Of Science - Ms, International Business Management

Education record