• Manage product feature adoption of segmented food merchants.• Manage merchant quality across the segmented merchant's level (Micro, S/SMB, Enterprises).• Increase number of active and transacting merchant.• Mitigate discrepancy issue between merchant, customer & driver.• Strategize, plan and execute the operation initiatives with several internal cross-function teams, (merchant marketing, driver core, merchant care unit) to enhance merchant experience.• Manage POSM deployment & enablement for branding & engagement.• Manage Merchant Learning & Development team for product app.• Manage the in-house team and field operation team across 16 national key cities of Indonesia.Achievement:• Manage GoPay enablement expansion project nationwide; to the up to 300.000+ merchants in the 70 cities and 16 key cities across nation.• Initiate and Develop Learning & Development strategic program for GoFood merchants.• Establish Educational Program/ Curriculum to adopt the GoFood and Gojek's Products.• Act as Key Speaker of GoFood & GoBiz RoadShow to the 30 cities across Indonesia.• Manage KYC Outlet Photo Collection Project.• Increase up to avg 25% of GoBiz product feature adoption by implementing engagement programs(roadshow/seminar/training).

• The second layer of fraud detection and escalation.• Managed the refund and return process.• Troubleshoot financial operation Issue (payment, refund, commission).• Data reporting and analytics.

• Manage User Experience metrics.• Manage Customer Service team.• Manage Vendor Acquisition team.• Execute engagement initiatives for customers and vendors.