Migdalia Jimenez Email & Phone Number

Chicago, Illinois, United States

• Demonstrate leadership through committee work & special projects, such as co-chairing the Latinx Services Committee.
• Contributor to the Library Journal – writing reviews and columns
• As branch manager, coordinate with facilities, security & custodial staff.
• Create content as a regular contributor to the Staff Picks CPL feature as well as for the national publication Library Reads.
• Provide direct & comprehensive customer & reference service, assisting with information questions, readers’ advisory, computer assistance & circulation needs.
• Present continuing education trainings for CPL staff, including ASID, Best of the Best, & Genre Studies.

• Responsible for ordering half of all adult non-fiction & half of all adult fiction, including romance, science fiction & literary fiction.
• Provided reference & readers’ advisory assistance including helping patrons access the catalog, online databases, microfilm and request materials through ILL using OCLC, and email reference.
• Planned and presented 2-3 adult programs per month
• Submitted monthly & annual reports on budgets and program attendance
• Led successful book discussions both in and outside the library
• Presented trainings and workshops to management team and to all staff at internal meetings

• Provided customer support over the phone and email
• Responded to and resolved customer complaints
• Managed daily work-flow by running reports and assigning resources and staff to relevant areas
• Selected, interviewed, trained, mentored and evaluated staff.
• Prepared and conducted continuing education trainings for staff
• In charge of the SharePoint digital document library for the Customer Service Department

• Provided reference and readers advisory assistance for adults, teens and children
• Designed and administered original and culturally relevant programming for adults, children, teens.
• Presented bibliographic instruction and library tours on how to access library and community resources.
• Established and maintained community outreach to public schools, Chicago Park District parks, local non-profits, businesses and other community-based partners.
• Planned and implemented Summer Reading Program, reaching approximately 650 readers ages 2-18
• Promoted library services and materials by creating displays and exhibits, publishing program calendars, and updating events on library website, created flyers

· Organized and presented workshops for Humboldt Park Community. · Prepared informational media and database on community health resources.Citizenship and

· Taught civics/citizenship classes to adult immigrant students. · Created weekly lesson plans and developed curriculum. · Taught basic literacy skills

· Filed audio/visual collections. · Worked Circulation; checked out and returned materials, negotiated fines. · Worked Reference; helped patrons find materials.

· Coordinated Service-learning Served as a liaison between students, non-profit organizations and faculty. · Gave public informational presentations.

Assisted patrons in finding materials utilizing electronic catalogue. Kept journals and microfiche collections in order.

M.S., Library And Information Sciences

Activities and Societies: Community Informatics

B.A., Latin American & Latino Studies

Bachelor'S Degree, Latin American Studies