∙ Answered eight multi-phone lines∙ Data Entry input and assigned leads to admissions representative in CRM∙ Filing, responsible for going out mail, scanning documentation∙ Maintained courteous attitude while meeting and greeting incoming and active students∙ Responsible for posting attendance and grades in database system∙ Register students for classes ∙ Provided analytic and specialized administrative support of complex projects∙ Processed reports for VP of Admissions ∙ Managed IADT Online policies, procedures, integrity and ethical standards∙ Processed all applicants’ forms for admissions, financial aid and registration∙ Audited files to ensure that each record contains all necessary documentation

Answered four line phone systems∙ Scheduled regular and clinic appointments∙ Greeted clients and directed focus on customer service to increase customer loyalty∙ Typed pleadings and correspondence at the request of four staff attorneys, composed routine letters∙ Data Entry for major fundraising campaign and maintain volunteer database∙ Responsible for opening and closing files, filing∙ Responsible for maintaining reception area clean