Eric Mok Email & Phone Number

Toronto, Ontario, Canada

Spearheaded the design initiatives for north star concepts and the future of banking within TD’s Human-Centered Design Practice. Primary focus involved anticipating and adapting to the evolving behaviours and expectations of users, strategically aligning TD Bank with emerging industry trends.Working collaboratively with a cross-functional team of strategists, designers, and researchers, directing efforts toward conceiving and developing modern concepts and prototypes, projecting advancements 5-10 years into the future.Orchestrated the end-to-end design process, from conceptualization to the creation of a working prototype, showcasing the potential benefits to the organization.Collected and implemented user feedback to inform iterative design processes, ensuring the continuous improvement of concepts and prototypes based on real-world user experiences.Presented compelling demos and presentations, effectively conveying the transformative potential of the platform in shaping the future of banking.

Toronto, Ontario, Canada

Led strategy, product design, and web development efforts to create a bespoke E-Learning platform tailored for MLSE's onboarding process for newly hired camp coaches.Collaborated with program coordinators, coaches, and managing directors in a cross-functional capacity to ensure the successful implementation of the E-Learning website.Undertook a multifaceted role, encompassing project management, strategy formulation, user research, information architecture, interaction design, visual design, prototyping, and web design and development.

Toronto, Ontario, Canada

Led and directed a team, comprising two designers and two developers, under a monthly retainer model. Functioning as the bridge between PC Marketing and IT teams, facilitated the alignment of business priorities, resulting in the development of modern digital products. Notably, oversaw the creation of enterprise-level and headless CMS/ReactJS sites for PC Financial and Loblaw Digital.Pioneered the establishment of hiring criteria and an insightful interviewing process for the Product Design and Development team. Successfully recruited small, specialized teams tailored to meet the unique requirements of each project, ensuring a cohesive and skilled workforce aligned with project objectives.Initiated and empowered the creation of Design Systems and digital resources for PC Financial’s internal marketing teams. Noteworthy contributions include the development of the PCF Design System and PC Travel E-mail Marketing Design System, streamlining and enhancing design consistency across projects.

Toronto, Ontario, Canada

Led and managed a team of Product Designers and a Front-End Developer through a monthly retainer model to provide design and technology solutions that scaled alongside the fast pace growth of the companyTook charge of project management, user experience, and user interface design. Collaborated cross-functionally with Nuralogix's in-house Engineering and Development team to delineate product requirements and roadmaps. Instrumental in streamlining and scaling products such as the Anura App and DeepAffex Dashboard.Assumed additional responsibilities encompassing user research, information architecture, interaction and visual design, prototyping, and user testing across all web and app products within Nuralogix. Played a pivotal role in ensuring design excellence and user-centric solutions throughout the organization.

Toronto, Ontario, Canada

Collaborated closely with ACX Owner, Sefu Bernard, who also serves as the Washington Mystics Director of Player Development, to design and produce impactful web product solutions that aligned efforts with ACX basketball, a youth foundation dedicated to developing basketball players in the Cayman Islands, targeting ages 5-17, and coaches.Led account and design management, conducting meetings to gather pertinent information and define project scope.Oversaw end-to-end web development, ensuring the successful implementation of technology solutions aligned with the project's goals.

Toronto, Ontario, Canada

Led the creation of a cohesive brand identity, combining logo design, merchandise concepts, and a custom front-end website design to enhance brand impact.Collaborated on the setup and integration of a Shopify back-end system, ensuring efficient order management and a seamless e-commerce experience.Provided ongoing support for the website over the following year, including regular updates, social media design, and merchandise design to sustain and grow the brand’s presence.

Toronto

Toronto, Canada Area

Design and art direction for CPPIB (Canadian Pension Plan Investment Board) - Redesigned entire website Design for Loblaws, Jeep, and Orville. - Designed for various projects

Toronto, Canada Area