Senior Infrastructure Engineer
Currenti) Windows Endpoint and Mobile Device Administration through IntuneLead patch management and vulnerability remediation for Windows endpoints, leveraging tools such as Qualys, Splunk, and CrowdStrike.Extensively utilize PatchMyPC Publisher for automated patch deployment and create custom packages using the PSAppDeploy Toolkit for tailored software needs.ii) Principal Contact Center Administrator and Architect (Genesys Cloud)Manage major feature enhancements, office transitions, and modernization efforts for Avantax’s contact center infrastructure post-TaxAct divestiture.Employ advanced analysis and deployment tools, including Archy and the Genesys Cloud API, to optimize contact center operations.iii) Multi-Function Printer (MFP) Administration through SafeQ CloudConfigure, deploy, and maintain MFPs across Dallas, Dubuque, and Des Moines offices.Oversee HCP gateway servers to ensure seamless printing and document management.vi) Microsoft 365 AdministrationTroubleshoot complex Exchange Online and SharePoint Online issues using a wide range of tools, including Graph API.Provide expertise in maintaining and enhancing Microsoft 365 services in alignment with organizational needs.v) Okta Identity Provider (IdP) AdministrationAdminister and troubleshoot app integrations, directory integrations, and advanced authentication issues across multiple Active Directory domains.Leverage Okta APIs to enhance identity workflows and ensure secure access management.vi) Azure and Entra ID AdministrationManage permissions and configure service principals responsibly in a hybrid Azure environment.Demonstrate an in-depth understanding of hybrid identity management and secure access configurations.vii) ServiceNow AdministrationMaintain and manage multiple ServiceNow environments with an intermediate proficiency.Implement workflows and processes based on a least-privilege access model to ensure operational efficiency and security.
