Miglyn Nahyll Email & Phone Number

Miami, Florida, United States

Miami, Florida, United States

Steer efforts in identifying markets or customers through risk assessment for audit and review based on various factors, such as revenue opportunities, compliance or incentive concerns, key markets, regional customer accounts, pricing changes, strategic market factors, and qualitative factors. Determine areas for improvement associated with data.

Miami, Florida, United States

Oversaw thirteen Concierge and Mastercard travel lifestyle call centers across Latin America and the Caribbean (LAC) and North America (NAM) regions, including control and allocation of $9M operating budget.Extensive experience in customer experience management, digital transformation, and business development.Strong expertise in implementing and.

Miami, Florida, United States

Led the end-to-end Consumer Experience program of the LAC Region including over 45 markets and managed multiple projects in support of regional and global product initiatives. Ensured the service delivery experience alignment and integration with all service providers by overseeing operations and day-to-day performance.Managed end-to-end product.

San Juan, Puerto Rico

Assumed full accountability for small projects for various customers.Directed cross-functional teams toward the implementation of process improvement initiatives.Applied Six Sigma methodology in managing cost reduction and process improvement projects.Produced and submitted reports and documentation for audits.Created and implemented processes and.

Puerto Rico

 Collaborated with senior management on business process reengineering efforts also increase in productivity and quality.  Redesigned a new automated process for the manual reconciliation and escrow analysis.  Resolved internal customer’s complaints by evaluating their needs, determining problem root causes, and developing cost effective solutions.

Redesigned floor layout achieving 10% improvement overall, productivity while reducing required man power by 4%.Identified and proposed optimization affecting three lines. Responsible for redesigning the QCRI area. Worked with the Lean Sigma Team to find areas of opportunity in the Manufacturing, Materials, Engineering, Maintenance and Warehouse.

Bachelors Of Science, Major In Industrial Engineering

Master'S Degree, Business Administration With Concentration In Global Management

Masters In Business Administration, Gpa: 3.50, Concentration In Global Management