Mignon D. Email & Phone Number

Cleveland, Ohio, United States

Responsible for bank funding and creates/renews contracts. In charge of accounts receivable. Performs daily data entry in order to create and send invoices. Builds customer relationships through problem solving and answering daily inquiries.

Cleveland, Ohio, United States

Cleveland/Akron, Ohio Area

Project CoordinatorCGI Federal Inc - Cleveland, OHMay 2010 to March 2020CGI EXPERIENCEProject Coordinator – 05/2013 to PresentEffectively performs office management by using available personnel and hours to ensure that document imaging and lock box processes are conducted daily according to current guidelines while meeting deadlines 100% of the time. Inspiring team members to achieve a goals set by the department resulting in team that pulls together and gets the job done with an error ratio of less than 1%. Furnishes feedback, input, mentoring and training to all team members. Consistently suggests procedure improvements of which 60% have been implemented over the last seven years. Conducts research, provides statistics, updates/documents procedures and deftly handles day to day office administration duties. Performs previously learned (2010-2013) Imaging Administrator tasks such as prepping, scanning, indexing, fax and CD processing when needed. Successfully performs special projects when requested. Accomplishments1. Meeting deadlines/service level agreements 100% of the time which positively impacted other units ability to meet their goals.2. Offered ideas which increased efficiency by 30% and reduced errors by 15%Skills used1. Team Building2. Process Improvement3. Time management4. Effective oral and written communication

Batavia, Ohio

Prepared medical records for imaging. Scanned records. Communicated effectively with customers receiving 50+ compliments in three years for quality service. Trained and managed a team of Customer Service Representatives leading them to excel significantly above other teams. Accomplishments1. Increased profits of the organization by 25% during a three year span. 2. Designed and implemented 10 quality projects to boost and maintain employee moraleSkills Used1. Interpersonal skills2. Attention to detail3. Ability to learn swiftly

Cleveland/Akron, Ohio Area

As acting supervisor supervised 75+ employees. Work included data collection and processing meeting deadlines over 98% of the time which was 10% more than other teams. As facilitator led the facilitation of meetings between management and union within the unit settingWhile marketing spokesperson and sales person for USPS successfully increased business from private citizens and organizations. Created presentations for marketing conferences, learned new software, delegated assignments and enlisted the services of other departments. Assessed customer needs and devised successful business plans. Hosted customer seminars and gave guided tours of postal facilities. During years as safety captain enjoyed creating and presenting documentation to assist all employees in understanding proper safety procedures both on and off the job. Worked in the correspondence department and wrote an article that was featured in the postal newsletter. Helped start and wrote for the unit newsletter increasing employee involvement and raising morale. Presented charitable campaigns by traveling from unit to unit soliciting donations and inspiring employees to give as much as possible to charityAccomplishments1. Started and contributed articles to unit news letter2. Reduced accidents 3. Improved morale4. Achieved positive results in all roles Skills Used1. Public speaking2. Attention to detail3. Training and motivation4. Ability to work well with a diverse group of people5. Time management