Coordinated corporate meetings, social events such as weddings, retirement parties, class reunions, and holiday celebrations. Maintain existing client relations as well as continue to seek out new clients to build relationships by actively soliciting cold calling, making outside sales calls, participating in local business meetings and facilitating trade shows. Creation of proposals, contracts, create banquet event orders for food and beverage staff, menu planning with the culinary team and promoting the use of the audio-visual services.

Strategically negotiate guestroom rates, food and beverage minimums and room rental for revenue maximization.Establish client base, cultivate relationships as well as nurture existing relationship.Complete annual Business Transient RFP's, seek out new LNR accounts from the area. Work closely with Revenue Manager, V.P. of Sales and Marketing to create a 2018 Marketing plan and budget for the hotel.Expeditiously present written proposals and contracts to clients.Create custom menus for clients with sensitive dietary needs.Experience in working with corporate groups, family reunions, Effective communication to relate and build relationships to retain clients.Resolves guest issues that arise as a result of the sales process.

Negotiate guestroom rates for groups of 30 rooms or less, food and beverage minimums and room rental to achieve a signed contract. Stand in as Convention Services Manager, Catering Manager and SMERF manager during vacations, tradeshows and during vacancies of the positions. Servicing existing and new accounts, developing and following up on leads in the corporate market.Expeditiously create proposals, contracts and correspondences for my clients. Create custom menus for clients with sensitive dietary needs.Closely work with accounting to ensure accuracy with client final bills.

Create house accounts, group bookings in R&I and enter rooming list.Research and resolve credit card issues.Reviewed reservation booked daily and review arrival report daily.Created various production reports and supply to each department concerned.Verifies all account postings and balances.Tracks room revenues, occupancy percentages, and other front office and sales statistics.Prepares a summary of cash, check, and credit card activities.Understands the check-in and check-out procedures for the front officeData entry of third party reservation details.Ensures the cleanliness and attractive appearance in the guest accommodations and public spaces in accordance with the brand standards.

Adhered to company ethical standards of confidentiality.Continuously track new and previous clients on the Pre-existing Condition Insurance Plan (PCIP).Prepare client insurance premiums for payments by updating the Data Rx Pharmacy Management System, checking the medicaid database for insurance coverage and updating the federal Care Ware client profile database.Created and maintain the Terminated Client Spreadsheet and the All Client Spreadsheet.Assisted in the creation of a medical style file room.Developed spreadsheets, create letters, construct a client data base consisting of key client information. Completed all assigned task by the designated deadline.Assist in creating the proper reports are included in each clients file for completeness.

Working knowledge of property operations and food and beverage.Solicited social and corporate business for the meeting room, setup the room to the clients specifications. Assisted in managing new business development and strategic planning to maximize growth and profitability. Attended trade shows, networking events, cold calling, outside sales visits to create new business leads.Implemented contractual clauses to capture revenue by structuring sound contracts, payments and deposits.

Coordinated corporate meetings and special events.Maintained existing client accounts as well as actively soliciting new business by cold calling, making outside sales calls and facilitating trade shows.Drafted proposals, created contracts, created sample menus, create banquet event orders for food and beverage staff and the audio visual team.Assist with developing marketing strategies to increase the revenue of the Catering team.

Ordered sales collateral and other office supplies.Operated and maintained the office equipment. Conducted site visits in the absence of a sales manager.Created spreadsheets, typed correspondences, assisted in the completing assigned projects and reports.Take telephone inquiries, assigned leads to the proper Sales/Catering Manager. Assisted the hotel restaurant, banquets, kitchen and front desk departments when necessary.Maintained the sales department checkbook.Created group master accounts in Delphi.Make special arrangements for VIP guest.Assisted with bridal tradeshows by completing the registration paperwork, ensuring all supplies were assembled and ready for distribution, created registration forms, participate in soliciting business during the trade show.

Prepared reports for the General Manager, Department Heads and Corporate Office. Processed guest rooming list and monitored the group’s room block. Process guaranteed no show charges and correspondences.Build group master accounts in System 21.Enter new rates into System 21 during the rate change window.Make and change guest reservations.

Having knowledge of entire Reservation Procedure according to International Hotel manual system.Created an archival filing system.Responsible for locating additional rooms during walk situations and informing guest of the necessary changes.Review reservation booked daily and daily arrivals report.Prepared reports for occupancy forecast for the Director of Sales, General Manager and Assistant General Manager.Trained front office staff to properly use the computer operating system, how to filter random reservation request from convention reservation request.Recorded Company/Travel Agent Rates both in system and correspondence file.Liaison between the Sales Department and the Sales Department.Identify and handle V.I.P. guest and loyalty travelers to ensure proper recognition by the front desk staff.Ensure that group rooming list are entered into the system accurately individual guest request and needs are fulfilled.Emergency relief Night Auditor.