Supporting Builders Division Sale staff with formulating bids for submission. Reviewing blue prints/drawings to find the best specification for each project requirements. Negotiate vendors & union pricing for each project. Review scope of work prior to contract and once awarded review contracts prior to handing over projects to the Contract Administrator and the Project Manager. Log all bids and maintain organization of all files that are open, lost, and won.

Handle property & auto claims that was caused by Abt installers, technician, & driversInspect property damages to determine the extent of the damagesExamine photograph and statementRecord data and statement reportsEvaluate damage to ascertain compensation amountNegotiate with claimant to settle claimIssue payout amount

Supervise the work of over 300 transportation personnel.Prioritized order security, accuracy and on-time pickup and delivery.Gathered, logged and monitored all shipping data.Communicated with drivers and sale staff, warehouses staff and customers regarding outgoing orders.Managed documentation of and training on production procedures and work instructions.Train and supervise 2-3 staff membersApply payments and finalize customer/vendor ordersGeneral office maintenance; e-mail, fax, file documentsDevelop and grow interpersonal skills with employees and customers

Manage a switchboard and effectively routing calls to all departments and employees.Documented all customer inquiries and comments thoroughly and quickly.Responded to all customer inquiries thoroughly and professionally.Answered customer questions about product availability and shipment times.Processed cash and credit payments rapidly and accurately.Placed special merchandise orders for customers.

Assisted participants during their Annual Enrollment electionsAssisted employees in annual benefits enrollment elections.Creating case to research problems with employee's accounts.Direct customers to their medical provider, mail out information and update accounts.Effectively managed a high-volume of inbound and outbound customer calls.Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.

Assisting customers with their profiles.Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.Entered and updated new customer vehicle information and process payment.Helped customers place new orders; give directions and assist with profiles updates.Process payment for vehicle violations.Defused volatile customer situations calmly and courteously.Gathered and verified all required customer information for tracking purposes.

Process guest folio & paymentAnswer guest request with prompt courtesy Handle any additional duties when neededDrop off and pick up guest

Serve alcohol & non-alcoholic drinks efficiently and collect paymentProvided friendly room and dining servicesCook food in a timely manner; while making sure not to cross contaminate

Front desk support; cash/credit transaction, answer phones & make reservationAssisted the bartender, cook, housekeepers, sales and Human Resources