Mike Graf Email & Phone Number

Tempe, Arizona, Us

Tempe, Arizona, Us

While in this role I lead several teams ** Call Center Technology Team - redefined how we engage with customers on the phone/web. ** Document Policy Store Team - envisioned and built a platform/team that communicates exact regulatory needs to advocates and tracks specific reasons for document failures across any functional team needing documents - allowing us to quickly and confidently communicate exact needs to customers.** Registration - We built tools for internal advocates to manage the registration process ** Titles - Move titles from several teams to a central managed system and team** Carma Platform Components - built/lead team to create standardized/reusable components for our "CARMA" platform (internal tool for advocate to engage with our internal data)** Customer Experience - used and built components for Advocate facing user interfaces as we replaced Salesforce as our CRM

Tempe, Arizona, Us

Chandler, Arizona , Us

In the VP of Engineering role I was both Principal Engineer and CPO. I was the strategic leader, visionary, principal architect, and main advocate for the organization's products. I worked directly with the executive team and stakeholders to build a consensus around our roadmaps and direction of our products, while also working directly with the engineering teams to help define and build a massive vision. When I started we provided services to a single client and the system was built custom to their needs. My mission was to modernize FlipSwitch’s technology and build it from the ground up to be a scalable multi-tenant SaaS. In doing so we also created two patents for how an online school can function and won one Codie Award for “Best PK-12 Education Cloud Solution”. During my tenure I helped create* Best in class multi-tenant/SaaS Learning Management System, built specifically with the teenager and pre-teen in mind. This system created an enormous leap in engagement* A multi-tenant/SaaS Student Information System (The ERP of Schools) built with very flexible configurations, that allowed it to be used by the largest virtual high school in Arizona (3rd largest in nation) and largest virtual high school in California. * Parent/Student Portal that acted as a communication hub between parents, teachers, and students configurable by the school to gather attendance in the many different state dictated methodologiesTeacher to Student video streaming (webRTC)

Chandler, Arizona , Us

Worked towards organizing and building teams

Chandler, Arizona , Us

When I started at StrongMind I worked as a Senior Engineer.

Chandler, Arizona, Us

During time at Calence I had a great management team that allowed me to take the initiative and apply myself. This allowed me to quickly move forward in my career path working for a company that I was passionate about. Application Developer, '05 - '09In house application developer that worked in and Agile environment with business analyst (and directly with other co-workers) to created in house application that increased effectiveness or efficiencies around internal processes. Most time spent was developing the ERP and creating better applications to interface with it (for example: a time tracking tool for our consultants that allowed them to track hours to clients for billing)Helpdesk Manager / System Admin, '04-'05Technical Helpdesk, '03-'04