Miguel Gutierrez Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, Canada Area

9-1-1 Operator - First point of contact answering emergency and non-emergency calls and delivering public safety by creating files for dispatch in the Police CAD system. Quickly and professionally establish trust and rapport with callers in crisis situations, provide life saving instructions, and work closely with teammates to dispatch the appropriate first responders. Received multiple commendations from co-workers and police members for my keen attention to detail and commitment to the team in communities across British Columbia.

Vancouver, Canada Area / Port Moody Bc

-Read blueprints and specifications to lay out the work-Assemble rigging (cables, pulleys, hooks) to move heavy equipment and materials-Position steel units, -Assemble and erect pre-fabricated metal structures.-Align holes and insert temporary bolts.

Regina

Fort Mcmurray

• Provide a high level of customer service and satisfaction through effective call handling.• Respond to emergency calls, provide and obtain information in accordance with established emergency procedures – Initiate work order for immediate action/dispatch.• Utilize multiple software/applications such as SAP, Microsoft Outlook to fulfill customer requests e.g. duplicate statements, reference letters, billing history, meter read schedule.• Handle FortisBC Customer Service’s general inbox with customer’s inquiries and requests. • Provide support to marketing initiatives via email and perform data entry on rebates and credits.• Process refunds, credit balance write offs in SAP, Provide administrative support and perform billing related activities.• Process Pre-Authorized Payment Plan forms for withdrawal on customers bank accounts.• Excellent interpersonal communication skills.

• Process and fulfill banking transactions to commercial / corporate clients, perform audit/ reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis.• Balancing account ledgers and the processing of large business deposit in a timely and efficient manner on a daily basis.• Process return items due to non-sufficient funds, frozen accounts or incorrect accounts.• Debit / Credit customer’s account or other banks when required to cover overdrawn accounts or at customer’s request.• Manage and handle large cash / cheques transactions, cash parcels, money wires transfers, certified cheques; ensuring the delivery of quality service to commercial customers. • Create Service request on accounts when a problem arises or at customer’s request and follow up different departments until complete.• Identify potential risk situations/ impacts, and make recommendations or escalate to the manager.• Proactively identifying and discussing customer financial needs and fulfilling directly where appropriate.• Met and exceeded monthly production goals, application numbers and low cancellation rates.

Pasadena

• Originated purchase, refinance and home equity loans for portfolio and non-portfolio customers with ability to handle complicated cases while thinking “outside the box”• Engaged in marketing activities to attract business including direct mail campaigns and cold-calling to realtors/builders/consumers and following up with phone conversations and one-on-one meetings• Attended various events to network with local business partners to attract business such as Board of Realtor meetings, caravans and open houses on the weekends• Filed renegotiations and underwriting exceptions• Trained and coached new Loan Officers in becoming proficient in Countrywide’s policies, loan programs and culture

• Originated 1st and 2nd mortgages in accordance with Washington Mutual policies within Southern California/Nevada region• Analyzed, evaluated and pre-underwrote the loan request. Negotiated pricing and suitable loan programs• Engaged in follow-up activities with prospective borrowers• Met and exceeded monthly production goals including loans funded, application numbers and low cancellation rates• Placed high priority on delivering excellent customer service to both internal and external customers by responding to all requests in a timely manner

Structural & Reinforcing Ironworker, School Of Construction And The Environment

Bachelor Of Business Administration (Bba), Business Administration And Management