Miguel Perez Email & Phone Number

United States

Responsible for responding to and managing requests for technical support andinformation from Volvo Penta dealers, OEMs, customers, and internal personnel regarding application,troubleshooting and repair of all Volvo Penta Marine and Industrial engines, electric and hybrid drivesystems, transmissions and control systems via CRM, telephone, email, or other electroniccommunication.

San Francisco, California, United States

Customer-facing role within a contact center environment handling 15-25 calls per day Provide support to EXTERNAL customers over the phone (walking them through troubleshooting steps, not remoting in)Experience talking customers through installing, troubleshooting and/or maintaining hardware, software, web-based and/or mobile applicationsExperience in a fast-paced environment managing 20+ cases per day via phone, chat, and email (majority phone support)Strong spoken and written language skills to effectively communicate with a wide range of customersWork with ticketing system e.g. Zendesk and ServiceCloudProficient with macOS

Norfolk, Virginia, United States

• Provide on the spot technical support for ADP products, helping clients with product hardware, software and operating system issues via phone or remote access.• Effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second level support, if needed.• Provide Client browser web support, user access issues, web site customization, etc., while continuing to stay up to date on emerging technology and trends and remaining proficient on networks, operating systems, hardware, software, databases, browsers and related products.• Be the liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact challenges are resolved in a timely and satisfactory manner.• Assisted Clients with custom, standard and sample reports in Work Force Now.

Miami/Fort Lauderdale Area

• Installation, Maintenance and Repair of Reverse Osmosis Systems onboard Motor Yachts ranging 30-200+ Ft Vessels.• Supervise and train technicians• Provide orientation/tutorials to customers, answer calls, travel to Customers for service and Repair.

Fort Lauderdale, Florida, United States

• Conducted general maintenance and repair on both gas and diesel vehicles, ensuring optimal performance.• Performed oil changes, adhering to high-quality standards for engine maintenance.• Repaired and replaced air conditioning and heating systems, including recharging, flushing, and repairing, using ALLDATA for accurate and efficient service

Galveston, Texas

Maintenance and Repair on 39-96ft Yachts, electrical, HVAC, Diesel engines and Generators, Zeus and Volvo POD Drives

Fort Lauderdale, Florida, United States

• Executed oil changes and maintained vehicles to enhance engine longevity.• Specialized in the repair and replacement of air conditioning and heating systems, including recharging, flushing, and repairs, utilizing ALLDATA for precise technical information

Norfolk, Virginia

• Manages personnel, equipment, and facility assets for operation• Repair, maintenance, and modification of computer, electronic data processing, fiber optic, and related communications equipment and associated tools.• NAVMACS 2 system Technician, WICS radio tech.

Marine Technician, Marine Maintenance/Fitter And Ship Repair Technology/Technician, 3.66Gpa

Activities and Societies: MMI Directors listProfessional Marine Service Technician with the motivation, desire, knowledge, and skills.

Automotive/Diesel And Industrial/Ford Fact, Automobile/Automotive Mechanics Technology/Technician, 3.97

Professional Automotive/Diesel Service Technician