Miguel A. Serrano (1Sg Ret.) Email & Phone Number

Virginia, United States

United States

Springfield, Virginia

• District Recruiting Manager covering the Northern Virginia area (3,293 SM), responsible for managing eight Station Commanders (Recruiting Managers) and 49 Recruiters. Also, serving as senior enlisted advisor to the Company Commander (CEO). • Implement tactics, techniques, and procedures that focus on the shaping and sustainment of the recruiting force; establishes the tone for all individuals throughout the organization; enforce individual and organizational standards; and provides… Show more • District Recruiting Manager covering the Northern Virginia area (3,293 SM), responsible for managing eight Station Commanders (Recruiting Managers) and 49 Recruiters. Also, serving as senior enlisted advisor to the Company Commander (CEO). • Implement tactics, techniques, and procedures that focus on the shaping and sustainment of the recruiting force; establishes the tone for all individuals throughout the organization; enforce individual and organizational standards; and provides oversight on all aspects of operations, training, human resources, marketing, advertising, and logistical support while simultaneously directing daily operations for the organization.• Coordinate direct support, enforces quality control standards, and facilitates constructive conflict resolution for subordinate unit headquarters and all recruiting offices. Utilizes structured self-development programs to lead, manage, train, and evaluate District and Office Managers to build, maintain, and resource high performing cohesive teams.Key Accomplishments:♦ The Potomac Army Recruiting Company was ranked at #1 of 54 organizations in the Northeast Region from FY16 to FY17 production: 1,124 enlistments into the U.S Army within two years.♦ Rated as number one out of six First Sergeants within the Military Distric of Washington♦ Top 10 Army Recruiters with the United States Army Recruiting Command Show less

Washington D.C. Metro Area

U.S. Army, MSG | National Recruiter- Responsible for analyzing, planning, and executing lead generation activities sufficient to support the annual recruiting mission- Responsible for establishing and maintaining close coordination with Army installations across the Nation to implement and conduct remote recruiting and generate leads.- Responsible for the recruiting life cycle process, safeguarding the integrity of the most qualified candidate.- Discuss… Show more U.S. Army, MSG | National Recruiter- Responsible for analyzing, planning, and executing lead generation activities sufficient to support the annual recruiting mission- Responsible for establishing and maintaining close coordination with Army installations across the Nation to implement and conduct remote recruiting and generate leads.- Responsible for the recruiting life cycle process, safeguarding the integrity of the most qualified candidate.- Discuss individual goals pertaining to training, education and promotional opportunities; utilizing extensive technical knowledge of regulations, automated systems and advanced techniques to influence prospective enlistees; ensures quality control for all electronic paperwork, enlistment security screenings, and reserve accessions procedures- Implement and maintain my work station management system; maintains control and accountability of government propertyKey Accomplishments:♦ Established trust and credibility with six major military Installations remotely streamlining the recruiting and vetting process, saving the organization $86,000 in travel funds.♦ Increase personnel strength to 110% for 56 Presidential Inauguration.♦ Selected by the Department of Army for promotion to Master Sergeant and immediately assigned as a First Sergeant to the Army Recruiting Company covering the military District of Washington. Show less

Greater Chicago Area

U.S. Army, SFC | Regional Rercruiting Trainer - Responsible for assessing, planning, conducting and evaluating training of all District Sales Manager. During this process, we identified training deficiencies and develop a needs-based training program for all Sales Managers within the District.- Coordinated and conducted primary training for policy, doctrine, and new information management systems and technology changes received from the national headquarters. - Prepared… Show more U.S. Army, SFC | Regional Rercruiting Trainer - Responsible for assessing, planning, conducting and evaluating training of all District Sales Manager. During this process, we identified training deficiencies and develop a needs-based training program for all Sales Managers within the District.- Coordinated and conducted primary training for policy, doctrine, and new information management systems and technology changes received from the national headquarters. - Prepared and conducted training briefings our Regional headquarters; managed all developmental and career progression programs.Achievement- Nominated to attend the Company Commander & First Sergeant Recruiting Course (National District Sales Manger's Course) ahead of peers, earning the Distinguish Leadership Award.- Trained, mentored and led 24 Station Commanders (Sales Manager) in 18 months, developing their ability to conduct strategic analysis in their market of operation; increasing their Sales by 24%- Established and spearheaded various programs including: Warrior Leader's Academy, Defense Training Management System, Non-Commissioned Officer Education System Order of merit, and Resiliency Course which helped the battalion rank number 1 out of 6 in the Brigade in just 6 months. Show less

Spring Valley, New York

U.S. Army, SFC | Recruiting ManagerDirectly supervised and led 5 soldiers conducting Army recruiting operations. Earned awards such as Top Recruiting Center for FY 2010, Top Senior producing Center FY 2010 and the Company Commander's Leadership award. MANAGEMENT / ADMINISTRATION EXPERTISE -Enforced the daily prospecting plan for the office -conducted federal background checks, drug screens, and on-boarding procedures for each applicant -Coordinated… Show more U.S. Army, SFC | Recruiting ManagerDirectly supervised and led 5 soldiers conducting Army recruiting operations. Earned awards such as Top Recruiting Center for FY 2010, Top Senior producing Center FY 2010 and the Company Commander's Leadership award. MANAGEMENT / ADMINISTRATION EXPERTISE -Enforced the daily prospecting plan for the office -conducted federal background checks, drug screens, and on-boarding procedures for each applicant -Coordinated daily with personnel to ensure timely application processing as well as good use of time management -Checked daily every recruiters prospecting plan and enforced changes for the next day by close of business if needed -Instituted and maintained strong networking capabilities to recruit and retain personnel -Attended and assertively participated in weekly meetings and quarterly seminars and conferences -Provided written and verbal reports to the Company Commander daily -Was asked several times to speak at quarterly seminars on how to successfully conduct interviews and have such a strong contract ratio -Assigned to train the candidate pool on the basics of the Army to include: -Physical fitness and keeping the Army's H/W requirements -customs and courtesies -How to understand the basics of reading maps -Inclusion Show less

Master Of Business Administration (Mba), Homeland Security

Bachelor Of Science (B.S.), Entrepreneurship/Entrepreneurial Studies, Graduated Cum Laude