● Receptionist● Accounting Department Support● IT Administration Support● HR Support● Training & Employment Support● Mentoring participants in our Office Skills job training program.● Mail Distribution/Office Supplies Inventory

● Aircraft Clamp Block Assembly ● Part Marking● Kitting/Shipping Documents● Mentoring participants in our job training programs within the clamp block department. ● Manufacturing Inspections and customer work order data entries.

● Customer Service Center Support Representative.● Delivery coordinator for both residential and business.● Immediate follow up with shipping party to resolve delivery issues.● Review rating and insure all accessorials are entered correctly.● Review all shipping documents to ensure all special instructions followed.● Mail notice of arrivals.

● Initial Loss Reporting Representative● Received heavy inbound calls on vehicle and home claims.● Assisted policy owner/claimant and all parties on filing claims.● Reviewed our customers vehicle damage coverage.● Scheduled facility repairs, car rentals, tows, and salvage.● Assisted customers with open claims by transferring them to express agents.

● National Customer Service Account Representative: 20th Century Fox, Warner Bros.,IMAX, Ralph Lauren Polo, Avago Tech., Intel RMA, and Schneider Electric.● Daily, weekly and monthly reports provided to each account as requested.● Provided rate quotes, transit times, invoicing, cost adjustments and collections● Scheduled pickups, track and tracing of shipments, and proof of deliveries upon request.● Completed all work projects in a timely manner● Assisted Customer Service with overflow calls.

● Customer Service Representative: Averaged 140 calls a day. Scheduled pickups,provided transit times and rate quotes.● Service Inquiry: Tracked, trace and opened inquiry files for the customer with timelyfollow up, updates, until final resolution.● Lead: Assisted supervisor with management of our team and their work volumes. I alsoassisted my supervisor in all aspects of quality control within our team in order to meetour daily, and monthly stats. Assisted with quarterly, mid year and yearly reviews.● Undel Supervisor: Managed 2 Leads and 16 Undeliverable Service Inquiry Agents inour daily work tasks. Managed work and call volumes within our team for efficiencyand productivity levels. Worked individually with all team members on all levels ofadherence. Conducted quarterly, mid year and yearly reviews. Worked with uppermanagement on various projects.

● Retail Customer Service: Assisted customers with all the photographic needs, includingcamera sales and accessories, chrome, color and black & white film formats,enlargements, reprints both standard and custom.● Lab Coordinator: Accessed and distributed work volumes accordingly to eachdepartment. I was also in charge of the custom black and white production and qualitycontrol.● Accounts: General Motors Proving Grounds, Maricopa County Sheriff’s Forensic Dept.,Sell Huish Real Estate Appraisers, Lopez & Associates, and California Pools