Miguel Conner Email & Phone Number

Katy, Texas, United States

Legacy shipments is a proud Virtual Branch Partner of TranMazon. Managing revenue goals and a go-to-market strategy for new product launches, Legacy Shipments are also committed to supporting our team to understand the dynamics of the business, industry and competitive landscape. We provide a Free Transportation Management program which allows our customers a 30 day line of credit. Ship Now, Pay Later.Responsibilities include:• Scanning and sorting of incoming and outgoing stock.• Responsible for supply chain services including origin and destination.• Generate an organized workflow and process for stacking, packing and loading.• Demonstration of my excellent written and verbal communication skills.• Organize, prioritize and implement urgency where required.• Identifying and selecting reputable and safe carriers for freight services.• Providing customers with shipping quotes.• Booking orders with carriers.• Tracking status of loads.• Collaborating with shippers, carriers and dispatchers to manage collections and drop-offs.• Updating customers on the status of shipments, and assisting with other general inquiries.

Houston, Texas, United States

Worked as an independent consultant. My previous work experience and responsibilities have been well supported with my degree in Civil Engineering.Responsibilities included: • Drafting of demands • Negotiation and case settlement• Team training and advisory• Utilized my negotiation experience in order to maximize settlement results.• Prepared a Case Management Manual & Workflow to improve productivity.

Houston, Texas

Contributed to a culture of excellence by suggesting process improvements to create efficiency and reduce cost and resource where possible.Responsibilities included: • Successfully trained and managed staff in claims initiatives, regulations and processes.• Achieved number one supervisor in the claims department.• Raised customer satisfaction levels by over 35 percent creating efficiency in claims settlement.

Houston, Tx

I started my own insurance business from scratch achieving a 10 percent increase in sales year on year, and supported the recruitment of 10 full time employees.Responsibilities included: • Developed innovative tools to support the selling process • Resolved operational difficulties, and maintained productive working relationships.• Increased new business by 20 percent by implementing 360 degree marketing campaigns. • Achieved 90 percent customer retention through collaborative relationship building.