Measures effectiveness and efficiency of operational processes both internally and externally and finds ways to improve processesDevelops and implements growth strategiesActs as a liaison between company and client for quality assuranceProvides mentoring to all employees, including managementMotivates staff to meet or surpass organisational and sales goalsCoordinates with human resources department to recruit skilled talent and keep the best employeesOversees daily operations and makes adjustments as necessaryPresents new ideas and cash flow strategies to board of directors and other company officersDirects acquisitions and sales of assets to meet organisation goalsEvaluates newly implemented sales plansProvides a system for employee salaries and benefits, and makes sure employees feel valuedPromotes communication between colleagues for the benefit of information flow and to curb any problems that arise

•Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.•Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.•Customer Journey Mapping analysing touch points with the organisation and maximising commercial opportunities.•Working closely with all departments to ensure the CRM works effectively for all aspects of the company. •Overseeing direct communications with customers through the CRM.•Monitor and maximise customer lifetime value strategies ensuring maximum profitability.•Ensuring the database is segmented effectively for targeted marketing activities.•Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.•Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.

Resolution of all delivery complaints, including special correspondence/VIP/educational and all escalated priority complaints for their markets. Monitor daily complaint volume and track Complaint/1,000 (CPM) copies delivered by market.Provide CPM information for each market and working to meet national and individual CPM goals.Working with supervisor and Director/Market Strategy on market analyses and reviewing potential competition to help DJ realize best rates and best service for each market.Review hand insertion schedules and communicate with distributors and plants. Confirm completion and volume inserted within 48 hours of the insert date, update SIMS system accordingly.Maintaining service copy/sample percentage parameters.Work with contractors on expanded carrier delivery coverage and mail lists conversions.Plastic bag ordering/shipping, tracking inventory to insure quantities to fulfill the needs for contractors where the company provides these supplies.Review and approve weekly contractor payables for distributors and transportation service providers.Confirm approved rate changes are captured correctly on weekly payables.Reviews SIMS inserting report for actual circulation delivered per event and confirm it is captured correctly on weekly payables.Submit one-off/one time charges outside basic contracts at appointed time each week.Approved rate change forms must be submitted in writing weekly to Field Support Ops. as rates change.