• Provide monthly development workshops for new hire orientation on our Learning Management Systems (LMS) and other academic applications• Create engaging training videos for variety of applications to reduce calls received from students and staff• Designed the Smartsheet Dashboard platform for the School of Nursing to provide real-time scheduling adjustments and teaching metrics to be used for accreditation• Designed the Smartsheet Dashboard platform for the School of Medicine that provides proctor scheduling, special events, track student projects, and grant information• Developing new process workflows using AI technology for training sessions to help increase student and faculty engagement• Created an immersive national conference presentation for a professor on a topic of family trafficking that he wanted the audience to be captivated by and moved to action

• Validated and improved process flows within the Automated Clearing House system for Property & Casualty/Life• Developed detailed training manuals for new hire orientation• Created a strategy for communication within Microsoft OneNote to share ideas, guides, and processes • Resolved unauthorized transactions for client’s accounts• Reversed employee payroll payments when incorrect payments occurred • Created ledger entries in the General Ledger for corrections discovered in the PEP PLUS system• Managed and partnered with auditors for resolution review• Lead team in organizing monetary images for Anti-Money Laundering process

• Improved overall operational process by correcting policies and assisting the Finance Department in accruing revenue within a two-month period• Managed a 1000 user database system that accrued up to $30-million-dollar revenue for Conduent per month• Provided custom reports to the Project Management Team and Finance Department to keep them on schedule and in line with business goals• Provided training to Project Management and Information Technology Teams to understand how to work with the different database applications• Managed back-end Microsoft database support• Provided administrative support to internal and external clients• Resolved database issues and programs related to hospital users• Served as the subject matter expert on employees’ application role status and who they reported to• Developed the creation of the team processes to work with Human Resources and Information Technology teams to prevent any audit correct actions plans• Improved overall process with Development Team for the Optical Character Recognition System (OCR) by learning all the lead positions of each department that was involved in this project• Collaborated with Quality Assurance and development teams to ensure that the OCR application functioned as specified• Developed detailed training manual for OCR Tester position• Documented, monitored, and resolved defects within the OCR system• Conducted the Quality Reviews, contract performance metrics, and assisted in preparing the Monthly Quality Management Performance Report