• Team lead for Network and Security Enterprise Technology Group (ETG• Directly involved in network implementation planning, design, configuration and deployment of company LANs, WANs, VPN networks, Firewalls, including servers, routers, switches, load balancers, Nexus and other hardware to ensure that network meets company requirements.• Ensure all changes to the networking environment follow the Change Management process. • Manage incidents/problems according to Incident/Problem… Show more • Team lead for Network and Security Enterprise Technology Group (ETG• Directly involved in network implementation planning, design, configuration and deployment of company LANs, WANs, VPN networks, Firewalls, including servers, routers, switches, load balancers, Nexus and other hardware to ensure that network meets company requirements.• Ensure all changes to the networking environment follow the Change Management process. • Manage incidents/problems according to Incident/Problem Management Process• Work with business units, tools teams and other groups to provide the best and most suitable solution for customers.• Coordinate incident resolution with various IT support teams and external service providers, identifying, tracking and resolving issues• Knowledge of MS Visio, ITIL an asset.• Lead engineer in different projects for FRMS, Investment Services,Credit Union, Digital Channels (COASP and Architect) Business units.• Lead the DBG Network Team, scouting and hiring new resources to the team, Design Complex solutions for client aggregation and capacity adds. Show less

• Security team member.• Monitor multiple support communication channels (email, phone, instant message, and web ticket)• Responsible for providing technical support regarding proprietary systems and software.• Document known and new issues encountered on different scenarios.• Provide ideas to improve and to create more productive networks. • Assist customers in troubleshooting hardware/software related issues on various platforms. • Basic VMWare, CSC and CX… Show more • Security team member.• Monitor multiple support communication channels (email, phone, instant message, and web ticket)• Responsible for providing technical support regarding proprietary systems and software.• Document known and new issues encountered on different scenarios.• Provide ideas to improve and to create more productive networks. • Assist customers in troubleshooting hardware/software related issues on various platforms. • Basic VMWare, CSC and CX knowledge.• Troubleshoot error messages and suggest layer2 / layer3 / layer4 ASA configurations. • Work with business unit escalation teams, tools teams and training groups. • Configure, analyze, and troubleshoot highly complex networks• Provides basic systems/product training to customers. • Effectively use complex lab setups to duplicate and solve problems. • Layer 3 protocols knowledge(Routing protocols RIP / OSPF / EIGRP / BGP )• Layer 4 protocols TCP / UDP. Show less

• Customer Support for DSL systems and Home Portal (Ethernet, USB and Wireless connections) • Document and report support activity• Responsible for troubleshooting modems, routers and PCs• Knowledgeable in TCP/IP settings • Able to use various remote access applications