Miguel L. Email & Phone Number

Castle Rock, Colorado, United States

• Responsible of essential functions; Production, Marketing, Quality Assurance, Administration, Safety, and Business Development.
• Improved productivity and quality from $2.3M to $3.3M first half of 2024 fiscal year.
• Hire contractors for multiple project scale such as carpenters, painters, concrete, siding and roofing.
• Provide an exceptional job opportunity for CertaPro Painters' Job Site Supervisors so as to differentiate ourselves from our competitors as the employer of choice in the painting labor workforce.
• Provide exceptional support to CertaPro Painters' Job Site Supervisors and build a performance culture among the team.
• Service all CertaPro Painters' customers with the objective of meeting their painting needs and building customers for life.

Denver, Colorado, United States

• Oversees the overall day-to-day operations in Denver and Salt Lake City, including On-Time-Performance, safety, revenue, budgeting, new hire lifecycle, Department of Transportation (DOT) and Federal Motor Carrier.
• Managed budget of 5 millions allocated to terminal, buses maintenance, personal hiring, bills and other passenger accommodations.
• Successfully led the ahead-of-schedule implementation of the new Flix switchover system, while working together with developers and engineers and fulfilling the role of Project Manager (Lean/6σ).
• Ensures customer satisfaction with all touch points within the terminal and employee/customer interaction.
• Performs analysis and makes recommendations to ensure competitive advantage from a marketing, customer service and human standpoint.
• Responsible for effective employee/labor relations.

Denver, Colorado, United States

• Took full ownership of two hotels during renovation while making sure the business remained profitable and that guests were satisfied with their stay.
• Direct supervision of contractors and subcontractors, ensuring projects arecompleted on time and within budget.
• Responsible for overseeing the hotel's day-to-day operations, including safety,B2B revenue, budgeting, new hire lifecycle.
• Successfully management of a team of 15-20 employees; ensuring acommitment to world-class guest service.
• Planned quarter budget, including necessary purchases and employees salary.

Lehi, Utah, United States

• Oversee field technician LifeCycle.
• Fleet manager.
• Direct supervision of 45 field technicians through Canada and USA.
• Ensured Licensing compliance, safety, training and product release.
• Responsible for the department budget including internal expenses and yearplanning.
• Ensure customer satisfaction and first time fix rate.

Springville, Utah

• Demonstrated exceptional performance, achieving a well-deserved promotion to Corporal within a two-year timeframe and being honored with the prestigious Chief Service Award.
• Skillfully supervised a team of 8 officers, providing effective leadership and guidance in their daily duties.
• Collaborated seamlessly with various law enforcement agencies, including Utah County Major Crimes, ICE, FBI, and HSI, to investigate significant incidents and apprehend suspects, significantly contributing to enhancing.
• Proficiently prepared and presented compelling cases to the Utah County Attorney's Office and Federal Court, resulting in successful convictions after trial proceedings.

Lehi, Utah, United States

• Spearheaded the establishment of strategic relationships with service providers, facilitating the successful launch of new markets and accounts, and providing crucial support to internal stakeholders.
• Developed and implemented Automation Certifications for technicians, while introducing an increasing productivity and revenue.
• Demonstrated exceptional talent in recruiting new service providers and drivers across multiple regions within the US and Canada, expanding the organization's operational capacity.
• Responsible for helping organizations obtain better brand recognition (B2B) and financial growth.
• Efficiently initiated and completed the vetting and credentialing process for new service professionals, ensuring the highest quality of service delivery.
• Collaborated closely with various departments to review pipeline opportunities, leading to effective strategies for reducing first-time service fix rates and minimizing return appointments.

Law Enforcement Academy, Utah Police Officer Standard And Training

Bachelor Of Business Administration - Bba | Mechatronics Bs, Public Administration

Emergency Services Administration, Crisis/Emergency/Disaster Management