Miguel Lopez Email and Phone Number

Leading Cloud Solutioin Team for LAD region creating migrations solutions/proposals for Oracle LAD customers. Working with Sales team, Post-Sales, CXM, Knowledge and OCS to create migration services and roadmaps from on-prem solutions and/or public clouds that allow customers to adopt OCI Solutions.

Keeping existing responsibilities but adding Cloud Infrastructure Management, support and deploy cloud infrastructure for Oracle customers. Engaging customer for support and tracking issues and incidents. Attending escalations and leading efforts to solve problems. Setting and clearing customer expectations regarding solutions purchased, how implementation will happen, steps and timing. Manging 8 sysadmin but engaging US and India SA for this purpose.Working with US and India team to manage… Show more Keeping existing responsibilities but adding Cloud Infrastructure Management, support and deploy cloud infrastructure for Oracle customers. Engaging customer for support and tracking issues and incidents. Attending escalations and leading efforts to solve problems. Setting and clearing customer expectations regarding solutions purchased, how implementation will happen, steps and timing. Manging 8 sysadmin but engaging US and India SA for this purpose.Working with US and India team to manage Cloud Infrastructure 7x24 Show less

Internal Customer Operation.Manages a team maintaining and/or implementing software project(s) and/or intern al systems. Defines, documents and manages scope, expectations, implementation approach, deliverables and acceptance testing criteria

Responsible for the Design, Implementation and oversees the delivery of solutions for Mainline customers ensuring the correct deployment in time, needs and budget. Some of the customer/project involved at the time are Femsa, Axtel, Xertix, Segob, Coppel, Binbit, Aceromex

After reorganization I was positioned to manage all Axtel Data Centers and all the operations in them. This means to be responsible for 4 Data Centers and a staff of 10 operators and 4 system administrators. The main responsibilities are to keep the service contracts for the HVAC, UPS, Servers (Unix/windows), the access and physical security systems, fire suppression, security cameras, internal support for non-IT infrastructure, service delivery for Axtel hosting customers overseeing design… Show more After reorganization I was positioned to manage all Axtel Data Centers and all the operations in them. This means to be responsible for 4 Data Centers and a staff of 10 operators and 4 system administrators. The main responsibilities are to keep the service contracts for the HVAC, UPS, Servers (Unix/windows), the access and physical security systems, fire suppression, security cameras, internal support for non-IT infrastructure, service delivery for Axtel hosting customers overseeing design, deploy and Axtel hosting service overall. Currently reducing to 2 Data Centers, defining, designing and implementing data center enhancements (power efficiency, network distribution, rack/servers consolidation) and creation of a new data center for hosting customers. Show less

Responsible of Avantel IDC and its infrastructure with a staff of 7 engineers and 4 operators for more than 200 Unix and Windows servers (IBM, SUN, HP), 17 TB Storage (HP, Hitachi, IBM). Project evaluator and definition of IT new architecture for customers and internal users, manage service contracts and site administration. Responsible for external audits (KPMG, H&J) to ensure security and process for IT platform.

Leader of a team of 3 more sysadmins responsible for several platforms (Billing, Customer Care, SUN-iPlanet, SAP) giving support to SUN, HP, Compaq (Digital) platforms and SAN Storage (HP). Having 3 more roles: Technical Support & Customer Relationship with Avantel’s Hosting clients; Project evaluator and definition of IT new architecture defining server consolidation, migration and upgrades to new platform (E10K, HP Power Plant, Compaq GS320/160); Project Leader for several projects like Data… Show more Leader of a team of 3 more sysadmins responsible for several platforms (Billing, Customer Care, SUN-iPlanet, SAP) giving support to SUN, HP, Compaq (Digital) platforms and SAN Storage (HP). Having 3 more roles: Technical Support & Customer Relationship with Avantel’s Hosting clients; Project evaluator and definition of IT new architecture defining server consolidation, migration and upgrades to new platform (E10K, HP Power Plant, Compaq GS320/160); Project Leader for several projects like Data Center Migration (SUN, Alphas GS, Tru64), HW consolidation (SUN, Alphas GS, Tru64), SAN building (Hitachi, HP-XP, Compaq EVA), among others. Show less