Directly tasked with Executive, Senior Executive Staff (SES) IT Support• Microsoft Windows XP/Vista/7 Administrator and Macintosh OS X 10.4/10.5/10.6/10.7/10/8• Familiar with ITIL Business Practices• Microsoft Office 2003-2007, SharePoint and other COTS software, capable of learning in-house software• Unique software setups like, SQL, Citrix Meta frame, Oracle, Pro Engineer Wildfire 5.0, Final Cut 5.0, CAD• Activation and Administration of Blackberry PDAs on Blackberry Enterprise Server.• Troubleshoot escalated tickets through Altiris system for thousands of users on a CONUS ARMY Network• Administration of Active Directory/Exchange 2003 and 2008 Users, Groups, and Computers• Utilize PXE, WDS, SCCM, and scripting to automate and optimize reload process.• Troubleshoot Conference room Audio/Video issues pertaining to projectors/smart boards or laptop setups• Setup and support small, medium, and large conferences with IT equipment.• Utilized Symantec ghost utilities to re-image desktops and laptops with Army Gold Master (AGM) images.• Supports Macintosh OS X customization and personalization. Current expert in all issues regarding Macs.• Workgroup manager, terminal, shell scripting, startup automation, problem resolution• Defining processes and procedures for others to follow.• Familiar with IA programs NESSUS, OVAL, and Retina

Microsoft Windows XP/Vista/7 Administrator and Macintosh OS X 10.4/10.5/10.6• Familiar with ITIL Business Practices• Troubleshoot and resupply network Lexmark, HP and Canon printers• Microsoft Office 2003-2007, Sharepoint and other COTS software, capable of learning in-house software• Unique software setups like, SQL, Citrix metaframe, Oracle, Pro Engineer Wildfire 5.0, Final Cut 5.0• Activation and Administration of Blackberry PDAs on Blackberry Enterprise Server.• Senior Technician directly tasked with Executive, Senior Executive Staff (SES) IT Support• Troubleshoot escalated tickets through Altiris system for thousands of users on a CONUS ARMY Network• Administration of Active Directory/Exchange 2003 and 2008 Users, Groups, and Computers• Schedule on-going computer rotations for new account requests, moves, and pickups• Troubleshoot Conference room Audio/Video issues pertaining to projectors/smart boards or laptop setups• Setup and support small, medium, and large conferences with IT equipment.• Utilized Symantec ghost utilities to re-image desktops and laptops with Army Gold Master(AGM) images.• Supports Macintosh OS X customization and personalization. Current expert in all issues regarding Macs.• Workgroup manager, terminal, shell scripting, startup automation, problem resolution• Current “go to guy” for ALL Helpdesk/Technical Support issues.• Familiar with IA programs NESSUS, OVAL, RetinaPMH Resources contracted to Lockheed Martin Service Desk,; Administered Accounts on multiple systems including Unix, Mainframe, SAP, RSA Security, and Windows • Answered incoming calls related to computer and network issues. • Worked as severity manager responsible for triage of business critical problem tickets and issues

Provided support at the Lockheed Martin Service Desk to a variety of systems from desktop to mainframe. Verified system up time and continuity of service.