Responsible for the operation of the hotel

2010-2018 General Manager at Super clubs Breezes Bella Costa. 4 stars Hotel with 397 rooms.• Directed and managed all operations including 378 employees and 4000 square meters facility.• Reported to CEO and held full profit and loss accountability.• Maintained expenses below budget through accurate planning, waste reduction, purchasing, and cost-effective operating procedures. Oversaw all supply.• Established stringent operations budget and labour standards.• Reduced overtime by 5% and workforce by 7 % while increasing productivity by 5 %.• Increased the overall rating of our resort from 19 to 15 in trip advisor. • Developed marketing campaigns to increase visibility of the resort, analyzed market demographics, defined the target market, and determined advertising placement.• Investigated and resolved food/beverage quality and service complaints, ensuring customer satisfaction and repeat business.• Recruited, hired, supervised, scheduled, and motivated staff of up to 120 employees.• Trained staff to enhance customer service resulting in increased profits.

General Manager at Super clubs Breezes Bella Costa. 4 stars Hotel with 397 rooms.• Directed and managed all operations including 378 employees and 4000 square meters facility.• Reported to CEO and held full profit and loss accountability.• Maintained expenses below budget through accurate planning, waste reduction, purchasing, and cost-effective operating procedures. Oversaw all supply.• Established stringent operations budget and labour standards.• Reduced overtime by 5% and workforce by 7 % while increasing productivity by 5 %.• Increased the overall rating of our resort from 19 to 15 in trip advisor. • Developed marketing campaigns to increase visibility of the resort, analyzed market demographics, defined the target market, and determined advertising placement.• Investigated and resolved food/beverage quality and service complaints, ensuring customer satisfaction and repeat business.• Recruited, hired, supervised, scheduled, and motivated staff of up to 120 employees.• Trained staff to enhance customer service resulting in increased profits.

2007-2010 General Manager at Cubanacan Brisas Sierra Mar Hotel. 4 stars Hotel with 250 rooms.• Introduction of new operation increased the number of regular guest.• Established stringent operations budget and labour standards.• Managed all operation in a hotel with 230 staff and 6000 square meters.• Developed marketing campaigns to increase visibility of the resort, analyzed market demographics and defined the target market.

1996-2001Tour guideat Cubanacan Travel Agency. • In year 2000 took care and guided in Santiago City for two hours ex-Beatle Paul McCarty when he spent a day in Santiago the Cuba city with his son and daughter coming from Turks and Caicos Island. 2001-2004 Representative of an English Tour operator, Captivating Cuba. Cubanacan Travel Agency.• Reached the highest percentage in excursion sales in a year.• Increased level satisfaction of clients and remained two seasons with cero complains. • Captivating Cuba former owner, Mr Ferguson, award me with an Excellency labour notification. 2004-2007 Sales Managers at Cubanacan Travel Agency.• Gained three new operations with cruise ships coming to our harbour due to profitable negotiation.• Maintained a profitable operation with a private air line called Sky King from Turks and Caicos. • Sales accomplished were up to 90 percent of clients in the Ships.• English Cruise Ship Braemar awarded us with best organized destination in the Caribbean, season 2005-2006.• Increased the monthly incomes in a 20% after trained sales staff.