Credentialed Trainer - Patient Access Training end users on template build, registration, scheduling and referrals. ***Actively updating

Credentialed TrainerPreparing to train on a hybrid platform (in-person/ virtual) 900 caregivers at University Hospitals of Cleveland in Cadence and Prelude for Wave 1, Go live. Go live slated for March 2023

Created educational content and trained the Emory University, Emory Healthcare Helpdesk in Cadence, Prelude, Grand Central and Ambulatory provider workflows. Kelp Desk Support Lead for go live on 10/01/22 for the duration of the month. Assisted in the creation of Knowledge Based Articles (KBA's) for First call resolutions.. Incident tickets opened, routed, and or resolved in Remedy. Monitored phone system in Avaya

Credentialed in Cadence, Prelude, Grand Central and Radiant.Conduct virtual and in-person trainings for end users in preparation for EPIC EHR implementations. Approximately 200 users via Zoom or Microsoft Teams and in-person. Applications included: Cadence Scheduling Front Desk, Referrals processing and Prelude Registration. Grand Centrals, ADT for ED Registration and Admitting. Radiant, non-invasive tech workflow.• Enter assessment grades in the Learning Management System, Talent Manager and Tovuti.• Helpdesk experience: Helpdesk agent for 3 months at Burke and 1 month at UHN. Triaging end-user issue and first call resolution when applicable. Trained Emory Helpdesk in Epic in preparations for Go-Live Support and ticket routing in Remedy Management. Created the educational content for training.• Enrollment Concierge Team (ECT) Zone Lead – Supervised a staff of ten enrollment concierge on registering end users for training in the Tovuti Learning Management System. Over 31,000 enrolments for 15,000 users.• Assist with “At the Elbow” (A.T.E) application support during initial rollout. Work with end users in-person as they navigate through EPIC during go-live. Departments include Central Scheduling, Radiology, Ambulatory Clinics, Hematology Oncology, Radiation Oncology, The Infusion Center, Central Registration, Out and In Patient Physical Therapy, Occupational Therapy and Speech and Language Therapy. Admitting Office, Emergency Department, EEG, Sleep Center, Multiple Sclerosis Center, and Breast Center.• Work closely with the Unit directors and managers to plan assistance at key locations. Assist with opening tickets with IT and following up with Product Managers or Support Team Analysts and Departmental Leadership.

ACN, Charles Rangel Community Health Practice Supervised Front-end operations in a multi-disciplinary community health practice that encompassed Pediatric Medicine, Internal Medicine, Obstetrics & Gynecology, Behavioral Health, and Social Services. Promoted timely patient registrations and address wait times to drive patient satisfaction. Reviewed reports and audit accounts to identify practice efficiencies. Managed 38 provider templates. Processed payroll and managed staff performance evaluations.

Department of Medicine: Rheumatology Supervised the daily practice operations for two divisions in the Department of Medicine, the Division ofRheumatology Medicine and the Division of Nursing at the Nursing Station. Promoted timely patient registrations, addressed wait times and discharges. Re-modeled process for prescription prior authorizations. Provided resolution for missing charges, billing edits, and other billing inquiries Managed 12 provider templates. Processed payroll, managed staff performance evaluations, interviewed, hired and train new staff.

Department of Emergency Medicine Executed the onboarding process of new faculty, physician assistants, nurse practitioners and administrativestaff. Also executed the reappointment process for tenured clinical staff. Responsible for reporting bank vs. practice revenue reconciliation Assisted with revenue cycle improvement initiatives such as proper documentation for clean claims. Managed vendor accounts and accounts payable for expense reimbursements.

Department of Emergency Medicine Provided administrative support to the Emergency Medicine Department Chief Administrator. Assisted with administering Academic and Clinical Appointments to faculty. Acted as a liaison between the Chief and other departments within the hospital/University and otherinstitutions, maintain confidential reports, prepared financial expenditure reports and monitored for timely processing; maintained monthly expense spreadsheet with itemized transactions; managed electronic and paper correspondence; scheduled meetings, conferences and appointments.

Flanzer Cardiac Catheter Lab Prepared encounter forms for coding/ billing for Electrophysiology and Cardiac Catheter procedures; Updatedphysicians on new documentation policies and changes in billing. Reconciled tools/ and equipment used during procedure for procedural billing. Obtained and verified prior authorizations for procedures.

Department of Electrophysiology Scheduled pre-operative and operative procedures in the Cardiac Catheter Lab. Contacted patients with instructions, other directives, and screened calls for nurse practitioners. Addressed all CROWN EMR task list sent by the clinical teams. Assisted with rescheduling office patients Coordinated and strengthened communication between the Catheter Lab, hospital admitting office, operatingphysician, referring physician and anesthesiologist.

Department of Vascular Surgery Coordinated the day-to-day operations and workflow of the front desk and doctors’ office hours for the Vascular Surgery practices, and ultrasound labs. Responsible for patient registration and check in. Organized payment collected and provided a daily log sheet. Prepared documents for next business. Maintained a friendly and personable nature with Patients, visitors, and all medical staff and personnel. Raised the Vascular Division’s patient account secure numbers from 43% to a 90% weekly average, ranking first place in Columbia University’s Department of Surgery for one year Received title as Vascular Division, Super User and Master Scheduler; served as in-house support in program scheduling and training other Columbia Divisions