• Greeted guests upon arrival, providing a warm welcome andfacilitating a swift check-in process.• Demonstrated a personable demeanour towards every guest whoapproached the front desk.• Answered phone calls and directed guests to the appropriatedepartments.• Issued room keys to guests when they checked in and answeredquestions regarding how to use them properly.• Assisted with guest inquiries and requests.• Provided guests with important property information anddirections to Disneyland Paris parks, Disney Village and localvenues.• Delivered exceptional customer service, promptly addressing andresolving guest complaints to maintain satisfaction.• Contacted housekeeping services and maintenance personnelregarding problems with guest rooms.

• Designed customised travel packages tailored to client preferences,maximising satisfaction and value.• Equipped clients with detailed travel guides, maps and resources toprovide directions and vital information of sites, accommodations and activities.Offered clients brochures and pamphlets detailing tourist attractions, resorts and dining options in desired destinations.• Helped clients select perfect holiday based on needs, budget and specifications.• Compiled travel information and schedules into clear itineraries and document packages for travellers.• Promoted use of travel insurance to protect travellers during trips.• Managed and independently resolved customer issues andcomplaints regarding travel plans, government paperwork andbooked packages.• Educated customers about visas and documents required for specific travel destinations.• Printed tickets, passes and brochures for customers and explained terms of each.• Managed bookings for flights, hotels, and excursions, securing competitive rates and confirming reservations accurately.• Utilised advanced reservation systems to secure bookings, demonstrating proficiency in industry-standard software.• Ensured high-level guest service by going above and beyond to achieve client needs and resolve issues.• Took payments via cash, credit and debit cards and handled all sensitive information with professionalism and discretion.

• Organised all holiday matters from beginning to end, includinghotel and park ticket bookings, as well as transfers, Disney Express luggage service, Disney Premier Access Ultimate and all add-ons to shows and parades.• Sold standalone tickets for the parks.• Informed guests about all the aspects of their trip, including parksattractions, shows and parades.• Gave advice and made bookings to all Disneyland Paris restaurants,including caracteres and princesses experiences.• Sold Annual Passes and gave support to the guests already holdingone, explaining all kind of information requested.• Sold tickets to special events like Halloween, Christmas and NewYears Eve.• Processed cancellations, changes and refunds.

• Greeted guests upon arrival, providing a warm welcome andfacilitating a swift check-in process.• Demonstrated a personable demeanour towards every guest whoapproached the front desk.• Answered phone calls and directed guests to the appropriatedepartments.• Issued room keys to guests when they checked in and answeredquestions regarding how to use them properly.• Assisted with guest inquiries and requests.• Provided guests with important property information anddirections to Disneyland Paris parks, Disney Village and localvenues.• Delivered exceptional customer service, promptly addressing andresolving guest complaints to maintain satisfaction.• Contacted housekeeping services and maintenance personnelregarding problems with guest rooms.

• Secured bookings through phone, email and webchat sales, usingexpert airline software and service knowledge.• Utilised Amadeus Reservation system to organise and track allbookings, selling, issuing and reissuing tickets as well as ancillaryservices.• Maintained up-to-date knowledge of global travel advisories andhealth regulations to advise clients accurately.• Handled emergency travel situations with promptness, offeringalternatives to mitigate disruptions in travel plans.• Addressed overbooking on specifc routes, working with customersto adjust accommodations.• Processed payments and sent confirmation details to customers via email.• Handled modifications, cancellations, and special requests with a focus on customer satisfaction.• Booked and managed air travel reservations, employing company policies to handle cancellations and complaints.• Participated in training sessions to improve product knowledge and customer service skills.• Educated customers about visas and documents required for specific travel destinations.• Employed clever upselling techniques to increase ticket prices by communicating the advantages and benefits of traveling in an exclusive cabin.