Supporting the Manager of Corporate & Incentive Sales, Corporate Sales Managers and Incentive House Accounts, Meeting Planning Companies, Third Party Companies and Corporate Direct customers on qualifying, quoting, negotiating and closing group business. Responsible for individual and team revenue generation in a tele-sales environment. Also supported Corporate & Incentive Sales Team with other sales activities which could include: a. supporting the Team with Sales & Marketing strategic efforts to achieve established revenue goals; day site inspections; joint sales calls to accounts/clients. Worked closely with other internal departments including but not limited to Revenue Management, Hotel Operations and Legal. The end goal is to consistently deliver high levels of customer service and operational excellence, which in turn leads to increased client satisfaction and revenue growth for the department. Conferred with Travel Partners and Revenue Management to seek the most competitive option within the client"s parameters and presents proposals designed to maximize yields. Made outbound follow up calls on proposed business (as well as expired options or options due to expire) and provides general support to customer inquiries with a goal of securing a firm commitment. Advised the Corporate & Incentive Sales Team on all account activities and pending business. Networks with all relevant internal departments to action requests and complete tasks.

Identifying new business opportunities for top market GSAs and PSAs in LATAM.Organizing and facilitating bi-lingual webinars, training presentations, seminars, round-tables and trade shows. Strategic financial planning and forecast for LATAM sales region (3+9,6+6,9+3 FRCST)CRM Salesforce training and implementation for our sales team, BDMs, Directors and VP. Department point of contact for NCLH Global Business Continuity Plan (BCP). Develop and create quarterly marketing schedule with key accounts in the region.

Increasing market share and shifting business from competitors through effective benchmarking, brand development, and realistic contingency plans.Identifying new business opportunities for developmental travel agencies. Organizing and facilitating webinars, training presentations, seminars, round-tables and trade shows. Developing marketing plans by way of demographic analysis, benchmarking and historical revenue production.Creating customized marketing plans and tactical offers for print, web, social media, and radio. Strategic budget planning and forecasting.

Responsible for developing, maintaining and servicing travel agent business relationships within assigned territory. Design and implement local marketing and promotional programs to maximize territory sales objectives. Within corporate guidelines, represent the company as the brand ambassador for that region to create a positive perception and establish travel agent partnerships using a variety of strategies and innovative methods.Research and continually source for new revenue opportunities and methods within assigned accounts to achieve sales goals utilizing Customer Centric sales strategies. Manage budget within guidelines to include travel, coop, supplies, advertising and promotions; review total budget at the end of each month. Negotiate sales plans and group contracts.• Research and continually source for new revenue opportunities and methods within assigned accounts to achieve sales goals utilizing Customer Centric sales strategies. • Manage budget within guidelines to include travel, coop, supplies, advertisement and promotions; review total budget at the end of each month. • Negotiate sales plans and group contracts. Support key and channel accounts, promotions and events.

• Promote sales to direct consumers by initiating telephone calls, identifying and meeting travel needs and goals by qualifying costumers. • Establishing and maintaining quality customer relationships by providing excellent customer service.• Proactively and consistently seeking new opportunities to sell Norwegian Cruise Line Products and create a quality costumer relationships.• Constantly planning, generating & implementing call campaigns from our Costumer Relationship Managing (CRM) software.• Advance knowledge of Costumer Relationship Managing software and Freestyle Connect as well as, SeaWeb.• Consumer research “CENTURY CLUB MEMBER” by reaching more than 100 reservations within the same month on January 2011. • Currently Top 10 producer on the Miami Consumer Research Outbound Team. Made Top Ten 8 months within 2011.• Consistently reaching and exceeding monthly, quarterly and annual selling goals. • Following the company’s Recipe for Success (Qualifying Process) exact and in order, and applying Costumer Centric Selling techniques.

• Working with an experienced twelve sales person’s team, managing a national radio marketing budget, producing the live radio commercials, and maintaining a 21% or lower marketing cost per week goal.• Sales of vacations packages and timeshares.• Assist the general sales manager in basic business development, branch administration and complete training as assigned.• Resolve customer complaints/issues promptly and effectively.• Proactively educate customers on utilizing available access channels (i.e. Reservations, Customer Service) • Establish and maintain key relationships and business contacts within the community and targeted industry segments to create opportunities for growth.• Analyze competitor’s products in terms of features and benefits.• Analyze statistics to formulate policy and promote sales.

• Analyzed and follow thru on due diligence packages for the Acquisitions Department, Investment analysis and funding allocation. • Make credit decisions within credit authority, recommend solutions to difficult accounts.• Manages and works directly with all commercial sales, and private banking transactions.• Evaluated all feasibility studies and term sheet on all transitions and acquisitions of INCOMREAL • Handles all offshore investors, estate, and Coordinated all tax planning structures in conjunction with our corporate, real estate and tax attorneys• Specific expertise in leverage, credit risk management, debt security analysis and business expansion, and acquisitions • Dealt with currency exchanges and new account opening procedures. Full understanding of cash, margin, Forex and option transactions• Direct management and development of entire real estate portfolio of $500 millions. Including recent projects such as: Fort Myers Portfolio, three sites, 1000 apartment residents units Total purchase price $118,000,000 (Pending Transaction)  Ciudad Mar- 20 Luxury Estate Development, Key Largo total sellout $62,000,000.  Cambridge Condominiums- 280 units condo conversion in Hialeah, FL Los Palacios- 112 units Condo conversion in Hialeah, FL. University Shoppes- a $35,000,000 - 157,000+sq.ft shopping center in Dade County.

• Provide a high level of customer service by assisting customers and assessing their needs in person and/or by phone.• Managing and developing accounts: identify prospective customer, uncover, and qualify needs, generating cross-selling and up-selling opportunities.• Building value proposition fitting customer business model, handling objections.• Achieving Sales goals on time, training sales associates, dealing with outside realtors, mortgage brokers, Title companies and real estate lawyers. Responsible for producing over $8,000,000 in gross sales revenue before the 10 months investment return deadline.