Responsible for the management and maintenance of all audio visual rooms, video conference equipment, internal conference bridge administration, external conferencing, CLE and Webinar coordination, along with ISDN lines associated with existing Tandberg equipment. Responsible for supporting the operation, maintenance and repairs to the equipment, and its related software and network components.-Based on customer requests, gather requirements, coordinate, schedules, and troubleshoots… Show more Responsible for the management and maintenance of all audio visual rooms, video conference equipment, internal conference bridge administration, external conferencing, CLE and Webinar coordination, along with ISDN lines associated with existing Tandberg equipment. Responsible for supporting the operation, maintenance and repairs to the equipment, and its related software and network components.-Based on customer requests, gather requirements, coordinate, schedules, and troubleshoots over 460 video teleconferences per month with different DoD entities with maximum success.-Experience with Cisco Meeting Management (CMM), Cisco Meeting Server (CMS), Cisco Telepresence Management Suite (TMS) 13/15, Cisco Telepresence MCU 4510/4520, Cisco Tandberg Codec C20/C40/C60, Cisco Codec SX20/80, Cisco Jabber systems and AMX 1000/1900 touch panels. GVS Video Desktop App.-Provides outstanding customer service in person, over the phone and via email for scheduling requests and troubleshooting system issues.- Coordinated and maintained a daily calendar on Outlook 2013 and SharePoint 2013 for 21 different conferences rooms and over 15 conference per day. Show less

I transitioned into my culminating role with the Navy taking over a 41-member team of Technicians keeping the department’s IT infrastructure (network, hardware, etc.) operating at peak performance for 2K+ staff members and organizational partners spread across six different geographical locations. Among my key achievements, I…Delivered the ongoing training and coaching that empowered the team to excel and receive an exceptional 98% customer satisfaction rating all six… Show more I transitioned into my culminating role with the Navy taking over a 41-member team of Technicians keeping the department’s IT infrastructure (network, hardware, etc.) operating at peak performance for 2K+ staff members and organizational partners spread across six different geographical locations. Among my key achievements, I…Delivered the ongoing training and coaching that empowered the team to excel and receive an exceptional 98% customer satisfaction rating all six years.Created strategic plans and assigned projects to effectively troubleshoot issues, upgrade software & hardware, and continually increase IT capabilities.Created a series of Standard Operating Procedures (SOP) outlining best troubleshooting and maintenance practices. The effective processes vastly improved effectiveness of $15MM+ in equipment, saving over $12MM annually in replacement costs.Earned an almost perfect (99%+) rating across all external evaluations, to cap off my 21+ year career. Show less

Network & Communications Manager, 2014 to 2015I continued to be promoted based on my achievements as Communications Supervisor, assuming full ownership of network and communications capabilities (4K+ total assets) spanning three international locations. Over the course of this leadership role, I…Succeeded in achieving a 99% accuracy rate across all operations. Optimized the performance of a Technical team (19 members), ensuring no breakdowns in communications during… Show more Network & Communications Manager, 2014 to 2015I continued to be promoted based on my achievements as Communications Supervisor, assuming full ownership of network and communications capabilities (4K+ total assets) spanning three international locations. Over the course of this leadership role, I…Succeeded in achieving a 99% accuracy rate across all operations. Optimized the performance of a Technical team (19 members), ensuring no breakdowns in communications during mission-critical, global operations executed by Seal Team 5.Envisioned, developed, and launched a powerful new Training & Mentorship program for the overall organization. The program was an unprecedented success, establishing a new record for the group with 74 staff members earning new certifications. Show less

Communications Supervisor, 2011 to 2014I moved up to lead a team of three Technicians, which completed a major project building out and then continuing to manage a Secret Internet Protocol Router Network (SIPRNet) room to facilitate secure, classified communications with a network of 20+ partners organizations. For key contributions, I…Designed and executed the project roadmap for installing four LAN and WAN networks, while continuing to keep all four operating at 98%… Show more Communications Supervisor, 2011 to 2014I moved up to lead a team of three Technicians, which completed a major project building out and then continuing to manage a Secret Internet Protocol Router Network (SIPRNet) room to facilitate secure, classified communications with a network of 20+ partners organizations. For key contributions, I…Designed and executed the project roadmap for installing four LAN and WAN networks, while continuing to keep all four operating at 98% efficiency.Trained and professionally development 11 Junior Technicians, making a powerful impact on the success the career arc of each one. My contributions to their development earned one a promotion, was instrumental in another completing a degree, and helped one Technician be honored with a top organizational award.Rolled out a far more effective inventory process to track $30MM+ in communications equipment, cutting losses due to errors by over $117K. Show less