As a dedicated healthcare operations leader with nine years of experience at Northwell Health, I am committed to driving efficiency, enhancing patient care, and achieving excellence in every aspect of my work.My journey at Northwell began as an Environmental Service Worker at North Shore University Hospital, where my dedication and desire to grow led to promotions, ultimately propelling me to roles of increasing responsibility. As Senior Manager of Operations at Long Island Jewish Medical Center, I oversaw the daily administrative operations of the Perioperative Assistants Department, ensuring smooth and efficient workflows while maintaining cleanliness and supporting the clinical team in preoperative and postoperative care. During this time, I also managed the same team in Women's Surgical Suite and the Ambulatory Surgery Department at the Center for Advanced Medicine.In my current role as Director of Support Services, I lead a team responsible for implementing policies governing safe and efficient operations across non-clinical support services at Long Island Jewish Medical Center. This includes overseeing the Perioperative Assistants department, comprised of teams including Perioperative Assistants, Endoscopic Perioperative Technicians, and Ambulatory Surgery Technicians. Together, we continuously strive to enhance turnover efficiency, achieving tangible improvements over the past four years.I am passionate about fostering high-performing teams and operational excellence. Leading the Navigation Services team at LIJ, I successfully implemented operational improvements, elevating efficiency, and enhancing patient and physician satisfaction. As a Certified Surgical Cleaning Technician Trainer, I have equipped others with the skills needed to maintain the highest standards of surgical cleanliness, ensuring a safe and hygienic environment for patients and staff alike.In addition to my practical experience, I hold a Bachelor of Science in Business Administration from SUNY Old Westbury and am currently pursuing a Master's degree in Health Care Administration from Capella University.I thrive in dynamic and collaborative environments, fostering strong interpersonal connections, and building trust among colleagues and teams. Fluent in both English and Spanish, I am a charismatic and confident public speaker, adept at conveying complex ideas to diverse audiences. As a LeadNEXT Alumni and Facilitator, I am passionate about nurturing the next generation of leaders and sharing my knowledge and experiences to inspire others to reach their full potential.