Miguel B. Email & Phone Number

Yuba City, California

• Support with password resets and account customization.• Resolve Level 1 technical issues for example with the software, hardware, and peripherals.• Install, configure, and set up student PCs for optimal operation and reporting.• Support students and staff having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.• Enhanced lessons using Smart Board technology and computers.• Collaborate with conventional education instructors across multiple departments to optimize student learning.• Conduct small group and individual classroom activities with students based on differentiated learning needs.• Work with both groups and individuals to provide instruction in mathematics, reading, science, and history.

Marysville, California

• Test student laptops to ensure the elimination of bugs and viruses.• Installing and maintaining computer systems and networks.• Train student on basic computer skills.• Monitored computer usage and assisted students with hardware and software issues.• Operated audio-visual equipment to enhance lessons.• Prioritized and organized tasks, create weekly lessons plans to efficiently accomplish goals.• Observed student performance and recorded academic and attendance.

Miami, Florida

• Established and enforced clear goals to keep employees working collaboratively.• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.• Scheduling and approving employees work hours.

Miami, Florida

• Answered inbound calls to support customer needs.• Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.• Reported malfunctioning or unusable technologies to request updates or technical support.• Responsible for customer queries, problem solving and providing detailed information on all the products available.• Trained new employees on procedures and policies to maximize team performance.• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.• Identified, corrected, and reported data entry errors.

Miami, Florida

• Responsibilities include preparing statements, production of documents on Microsoft office, and maintenance of office records.• Troubleshooting to diagnose and resolve computer problems.• Responsible for customer queries, problem solving and providing detailed information on all the products available.• Set up and configured system using hardware and software applications.• Recommended changes to improve systems and network configurations.• Kept software patched and licenses up to date.• Troubleshoot hardware issues and worked with service providers to facilitate repairs for end users.• Troubleshoot system alerts and issues to rectify issues.• Monitored data inputs to manage and maintain accuracy.

Bachelor'S Degree, Software Development

2003, Computer Programming, Specific Applications

Computer Information Systems(A.A), Computer And Information Sciences And Support Services, 3.4