As team leader at Pragma I oversee the execution of software development projects for customers in Central America. These customers are in banking and retail. My responsibilities include:- Project Planning and Execution using SCRUM as framework.- Resources and team members allocation and productivity monitoring - Serve as bridge and main contact point with the customer.

Product & Business Strategy. Dilio enables SMEs to launch new monetization models with just a few clicks providing new and recurring revenue streams such as subscriptions and membership plans for their customers. Dilio was part of the startups incubator program of Ciudad del Saber in Panama in 2021

We build mobile products. Mobile products developer in Java using Android Native SDK, Dart with Flutter for cross platform Development (Android & iOS). Back-end development using Firebase and Cloud Functions in NodeJS

Regional Product Manager for Millicom's fintech vertical (Tigo Money). Tigo Money operates in 6 countries of latin america with more than 5 million users transacting up to USD 4B.As regional product manager I was in charge of the onboarding process of new users to the digital wallet, launched 1 new market (Panamá) and helped grow 5 others (Guatemala, Honduras, El Salvador, Bolivia, Paraguay). We were able to multiply by 4x the conversion rate of the funnel by designing an intuitive experience supported by best-in-class technology including Facetec and Amazon Rekognition.

Product Lead for AB-InBev's Direct-to-Consumer e-commerce vertical in Panama. During my time in this position I helped the teams to optimize our SLA in 10% by improving the fulfilment process with the implementation a new orders notifications channel. Also built analytics for decision making that helped us identify and prioritize several bug fixes which enabled us to improve checkout abandonment rate by 50%, NPS and Demand Coverage in about 10%

Design, implement and lead the strategies of monetization (up-sell & cross-sell) and retention / churn reduction of prepaid & postpaid customers that allowed the company to reduce churn by 50% and ARPU to increment in about 30% for CVM campaigns targeted customers. Build deep dive analytics using data mining strategies such as Oracle PL SQL for ETL processes. Tableau Development for Dashboards and Analytics.

Coordinate the rollout of strategies and initiatives across the markets that were part of the Large Hub in Digicel Group, including: Panama, El Salvador, Jamaica, Trinidad & Tobago

End-to-end products management for B2C & B2B segments. Build business cases for products in my domain to seek profitability and monthly forecast of profit and losses (P&Ls). Design the UX and the technical documents for the development of my products. As PM in Digicel I was responsible of the design of the "unlimited LTE" offering for the major re-launch of Digicel in Panama back in 2018. This product allowed the company to 2x its market share in just 3 months

Mobile Apps Developer using Android SDK and Xamarin SDK for Cross-platform projects / Front-end web development.

Design and coordinate implementation of Value Added Services for Telefonica's Operation in Nicaragua: Premium Services, Prepaid Data and SMS Packages, Traffic & Revenue Growth Services. During my time in this position I was able to launch 2 outstanding products that enabled Movistar to achieve its leadership in the market: 1) Amigos Movistar: product that enabled tinder-like experiences using just SMS to incentivize P2P traffic & revenues. 2) Club millonario which enabled subscribers to win appealing cash prizes with a low recurrent cost.

Product Development for Prepaid LOB. As Product Developer I was responsible of the design and launch of SUPERBONOS MOVISTAR, which was a product that enabled users to acquire great deals of Data, Voice & SMS offerings right after a top up was made. This product alone became so relevant to Movistar capturing about 70% of its prepaid service revenues and 2x its market share in Nicaragua during the next years since the launch of SUPERBONOS

Prepaid System Operations, Product and Promotions Development for Marketing, Technical Support (Recharges, Voice Traffic in the Prepaid System)