Miguel Caban Email & Phone Number

Shelton, CT, US

Waterbury, Connecticut, United States

Norwalk, Connecticut, United States

Norwalk, Connecticut, United States

Lead the SME team meetings and ensure objectives are met and documented.Represent the SE perspective in feature request discussions with the Product Management and cross-train SEs in their respective Product Suite.Attend monthly Product Council and post-sale implementation meetings to improve the sales-to-service handoff process.Share product information.

Continued engagement in product demonstrations, partner visits, and trade showsFocus on product education with partners, including product training, fleet reviews, and sales and technical trainingBuild inter-department relationships to ensure partner satisfaction, including development, product management, and partner successWork closely with our product.

Norwalk, Connecticut

Facilitate an average of 400 pre-sales product demonstrations a year with prospective and current partners at various enterprise levelsClose an annual average of 300 sales opportunities driving $300k in revenue over five yearsPresent at industry trade shows nationally and internationally on a monthly basisMeet with partners on a quarterly basis to provide.

Norwalk, CT

Provided full Level 2 escalated disaster recovery support for partnersHandled local virtualizations, bare metal restores, and cloud virtualizations for partners in DR scenariosProvided mentoring and training to all new Level 1 techniciansDeveloped and provided high level technical trainings for account managers

Stamford, CT

Finding correct solutions for customers in troubleshooting their Apple products.Finding and introducing business leads.Provide excellent customer service while addressing the customer’s issue.Successfully service time sensitive repairs before deadline.Assist average of 20-30 customer daily.Complete an average of 30 repairs per week.

Stamford, CT

Supported the Genius Team for Mobile Device appointments.Supported the Creative Team in training of customers in Mac OS X applications.Doubled as sales representative and concierge.

Greenwich, CT

Stock and receive daily shipment.Organize service parts for repair work.Monitor sales floor for loss prevention and restocking.Doubled as sales representative and concierge.

Bridgeport, CT

Answered 100 calls a day.Achieve “UP-Sell” Rate- 150% of Monthly Goal.Achieve “Sales Rate Conversion” Rate of 110%-Monthly Goal.Create Data Sheets in Excel to track Calls/Offers/Total Sells daily.Assisted customers with credit card accounts.

Norwalk, CT

Supervised team of 3.Opening/Closing Store Procedure: inventory control, cash control, security control.Supervised shipment/store inventory with using SAP.Contributed to making Norwalk location #1 in sales in Southern CT Market.Contributed to increasing new monthly accounts from 150 to 250 monthly.Monthly sales for cellular devices/equipment- $9,000.

Trumbull, CT

Supervised team of 2.Opening/Closing Store Procedure: inventory control, cash control, security control.Supervised shipment/store inventory with using SAP.Monthly sales for cellular devices/equipment- $4500 Revenue.Initialized sales in person.Managed Store Displays.Trained “New Hires”- OPUS (Company software- sales managing tool).

Master Of Business Administration - Mba, Organizational Leadership

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance