Miguel Angel Claver Rino Email and Phone Number
👨🏻💻 General Management Expert with an extensive Insurance business experience across value chain (Claims,,UW, Operations,Strategy and IT ). Helping to maximize business operational benefits managing large strategical and digital transformation programs. Extreme polyvalence on multiple business sectors (Insurance, Health, Public Sector, Construction) and business functions (Finance, HR, Ops, IT, Mktg&Sales). 👨🏻🎓Knowledge for success...Bachelor Computer Science Engineer (UPC)Bachelor Business Administration (UOC)Executive Master General Management (UOC)Certified Scrum Master (SCA) | Innovation Master Liquid Lab | Lean Six Sigma Green Belt | Zurich PMP CIO Acreditation by SETESCA🧭 Working values...• Engagement : Leadership with passion & business goal oriented• Flexibility and adaptation to changes: strategical mindset• Team Player and People Care: Good team player, change management and communications abilities.• Holistic business view: processes, technology and people 💼Experience-adding value through...Bodily Injured Claims Business Unit Director (C-Suite-P&L Responsibility)Chief Digital Transformation, Process & Quality Officer at Vall Hebron Research Institute (C-Suite)Claims Innovation Manager and Head of Operational Transformation at Zurich / EMEA Busines Arch.Previous large international insurance experience IT and Organization (Allianz, Winterthur)Consultancy & other business sectors (Telco, Public Sector, etc...)🥇Achievements samples & On Going Challenges • Definition and execution : Digital Transformation Plan at VHIR-Life Science - System/Coms Projects (Hyperconvergence HW, AI Computing Cluster,Cloud , IT Security ) - Soft. projects (ERP, CRM, HHRR,AI, O365-PowerApps/PA, RPA ,PowerBI)• Health Strategy : Data Fabric IBM Cloud Pak (Data Virtualization & Health AI- MDM)• Innovation (AI, Big Data,ChatBot) ; Zurich AI projects: Aut. Doc. Mng. Indexation (-3 M impact)• Claims Handling Process over WhatsApp+NLP and RPA🚀My aspirations...dreaming with a better future... My dream is to manage a company on the Health/Pharma, Insurance, Consultancy or amazing software company.🆒Things that I like...just my favourites...New tech, volunteer, education, e-business, e-Health, startup, insurtech/fintech, strategy management, investments.🙋🏻Volunteer & othersCurrently volunteer at UOC: StartUp Mentor at Innovation Hub Hubbik UOC☎️Contact informationCan I help you ? Do you want to keep in touch with me ? Do you have an interesting working/collaboration proposal ? miguelclaverrino@outlook.es💼
-
Line Of Business Claims Bodily Injury Director (Vitality)-Board Of DirectorsCed Iberia Feb 2024 - PresentBarcelona, Cataluña, España* Vitality Line of Business Director @CED Spain (Board of Directors) as part of CED Group : - Vitality LoB P&L responsibility: forecast and financial tracking (Revenue evol. and profit growth) - Commercial Management: service management & new opportunities pipeline - New proposals and operational readiness service projects - Existing services: operational readiness and SLA overview - Claims Development : Organizacion, Processes & IT Claims Operational Framework - Managing Corporal Damage Claims Operations for top multinational insurance companies in Spain Acting as COO coordinating full operational landscape at Vitality LoB (Operations Director): - Front-Office Claims Handling Operations - Back-Office Claims Handling Operations - Medical Network Technical Assessment - Medical Network Operational Readiness - Claims Developement Projects
-
Chief Digital Transformation Officer (Cdo), Process & Quality Officer (Board Of Directors)Vall D’Hebron Institute Of Research (Vhir) - Vall D'Hebron Institut De Recerca Mar 2022 - Feb 2024Barcelona, Cataluña, EspañaLeading Digital Transformation: IT Department, Process Office & Quality units at Vall Hebron Research Institute through IT transformation, Continuous Process Improvement and Quality Research Services. Managing IT Department and Process & Quality resources to align one single Digital Transformation Vision. Member of the Board of Directors.- Budget control & Forecasting for IT, Quality & Processes departments- Rightsourcing policies and vendor management (IT, Audit, Process, Quality)- Overall Digital Trasnformation Plan creation, manteinance and execution responsibility- Manage IT Department aligning software and hardware evolution with Digital Transf. PlanFunctions & Projects - Research ERP (Cloud Based Application- C#+Angular) - Clinical Trials CTMS System (C#, Myrth) - Corporative Learning & Training Platform (VHIR Master´s, RRHH internal trainings- Moodle) - CrowdFunding Projects & Affiliate programs (CrowdStrike,Mailchimp) - Innovation Biotech StartUps & Services (Spin-Off, Startup Support) - Systems Management (Virtual Machine Based CPD, PaloAlto Firewall, Network Mngmt, etc..) - Biostatistics & AI Computation Cluster VHIR (Linux environment Computational Cluster) - Communications (LAN/WAN connections, WiFi,etc...) -Security (Data Protection, AntiSpam, Antivirus, Contingency Plan, Security Plan) - Manage Quality & Process Department (QMS VHIR) - Coordinate Health&Research Quality Certifications (ISO, UNE, etc...) - Continuous Process Improvement with Lean Six Sigma & Agile- Document Management Policy for Quality and Operational Research Activities____________________________________________________________- Gestión y control del presupuesto de varios departamentos (IT, Calidad y Procesos)- Gestión de proveedores de servicios- Creación y supervisión ejecución plan de Transformación Digital - Coordinación y gestión de los departamentos de IT (Sistemas y Desarrollo), Procesos y Calidad para asegurar una visión única -
Claims Innovation Manager-Customer SuccessZurich Insurance Company Ltd Dec 2020 - Feb 2022Barcelona, Cataluña, España* Design innovative & disruptive new Customer Experiences (Ideation) coordinating several stakeholders (Customer Office, Business Functions, Operations, etc...)*Increase Customer Success (customer retention and lifetime value performance)________________________________________________________________________________________Diseñar nuevas Experiencias de Cliente innovadoras y disruptivas (Ideación) coordinando varios stakeholders (Oficina de Cliente, Funciones Comerciales, Operaciones, etc...)*Aumentar el éxito del cliente (retención de clientes y rendimiento del valor de por vida)* Experimentación y pruebas para comprobar soluciones orientadas al cliente.* Prototipado y Diseño UX preparando y validando soluciones futuras* Crear una hoja de ruta de innovación desde la ideación hasta la implementación real (Implementation Journey)* Implementación de la hoja de ruta definida coordinando los recursos Business&IT* Monitorizar soluciones para crear un círculo continuo de innovación basado en TNPS.* Experimentation and Testing to check Customer Oriented solutions* Prototipado y diseño UX soluciones procesos futuros* Implementación y modificación de los procesos en curso -
Claims Program Manager - Head Of Operational TransformationZurich En España Sep 2010 - Jan 2021Barcelona Y Alrededores, EspañaClaims Senior Program Manager at Zurich Claims Spain Department. responsible for claims project portfolio at BU, including international projects collaborating with Global Claims.* Direct Business Platforms (app, web: Direct Motor Business)- Digital Transformation- InsurTech Product Owner* ChatBot Claims project* Artificial Intelligence algorism for automat. indexation doc. managment services* Partners programs : claims services (VW, others)* Customer Journey Claims: define customer journeys for claims services.* BSSG: Banc Sabadell Seguros Generales (migration AIS/Info, new operative model claims, portfolio migration CAM/Banco Galego)* ZCLAIMS: new workflow for Claims Zurich (JBPM)* ZCAS: extension of new workflow to all the business areas (K2 software+Agile Methodology)* SFE-Electronical Invoicing System for garages (150.000 invoices automated)-* CAS: Health Assistance Intercompany agreement* BoF: Claims reorganization (-20 M € per year of savings for the company)-ExZEL award 2011* Property Reorganization and new process setup - ExZel Award 2013)* SENDA: fraud management project ( -5 M € per year of future savings)*Previous role at Zurich: EGI-European General Insurance Business Architect (Defining Target Operating Model for Zurich Insurance at European Region)___________________________________________________
-
Global Business ArchitectZurich Insurance Sep 2007 - Sep 2010Barcelona, Cataluña, EspañaDesing overall strategy for EGI-European General Insurance defining a new Customer Centricity Model:- Create a Business BU Blueprint organizational model- Identify synergies across EGI-European General Insurance- Project: Crossboarder Customer Care Call Centers- Claims Blueprint Global Framework- Requirements for a new EGI Common Platform- Definition and creation of a Process Framework for EGI (multicountry and multifunction)- UW, Claims, Finance, etc...______________________________________________________________________Diseño de la estrategia global para EGI-Seguros Generales Europeos definiendo un nuevo Modelo de Focalización en el Cliente:- Crear un modelo organizativo Business BU Blueprint- Identificar sinergias entre EGI-Seguros Generales Europeos- Proyecto: Call Centers de Atención al Cliente Crossboard- Blueprint Siniestros Global- Requisitos para una nueva Plataforma Común EGI- Definición y creación de un Marco de Procesos para EGI (multipaís y multifunción)- UW, Siniestros, Finanzas, etc...
-
Jefe De Oficina De OrganizaciónAllianz Sep 2006 - Sep 2007Organization: Project Manager Officer at Allianz* Marketing & Sales: New Sales Organization (reducing regional offices and defining new functions, offices types, etc...)* Direct Business: Fenix Directo* Bankassurance projects BPopular-Allianz* Claims task operational project_________________________________________________________Proyectos en el ámbito de Marketing&Ventas,Siniestros ,Banca Seguros Banco Popular-Allianz y negocio directo con Fenix Directo.* Reorganización área de Marketing&Ventas* Movilidad red comercial* Sistema Gestor de Tareas Siniestros -
Jefe De ProyectoAxa Winterthur May 2002 - Sep 2006IT Project Manager* Health insurance Claims System: @SPC-Health* General Insurance Claims System: @SPC-GI* Document Management Claims: Filenet* Assistance Process integration. AIDE-Winterthur________________________________________________________________________Responsable funcional proyecto Reingeniería Siniestros @SPC.Reingeniería Siniestros Salud WinterthurResponsable reingeniería sistema Gestión Documental.Desarrollo BPM-StaffWare Siniestros SaludIntegración Asistencia-Seguros Generales para Siniestros AIDE. -
Jefe Proyectos Bpm-WorkflowTcp Si Jan 2000 - May 2002Barcelona Y Alrededores, EspañaIT Workflow Project Manager* Retevision/Auna: Numerical Phone Intercompany Transfers protocol (workflow based StaffWare)* SPS: Service Provider System for AUNA_______________________________________________________________________* Cliente: AUNA actualmente ONO (Sector Telco)Proyecto Portabilidad Numérica entre compañíasProyecto Sistema Provisión de ServiciosDesarrollo producto IP-ADSL
-
Analista FuncionalAltran Jan 1998 - Jan 2000BarcelonaFunctional Analyst* Oracle PL/SQL environment for Servei Català de la Salut* Inem integration analyst* PL/SQL and Pro*C development.______________________________________________________________________Proyecto Servei Català Col.locació- Portal OTGResponsable área integración INEM-Generalitat.Oracle Application Server-PL/SQL -
Analista-ProgramadorConstrucciones Rubau Sep 1996 - Sep 1998Barcelona Y AlrededoresAnálisis y programación aplicaciones gestión en la segunda constructora de Cataluña* Contabilidad genersl*Contabilidad coste* Gestión proveedores y pedidos* Control de obra: planificación y ejecución -
Operador It Y LogísticaEismann Feb 1995 - Sep 1996Barcelona Y AlrededoresOperador IT & Logística Distribución*Control proceso clave noctutno facturación y carga distribución pedidos nacional*Distribución logística equilibrado cargas por zonas
Miguel Angel Claver Rino Skills
Miguel Angel Claver Rino Education Details
-
Gestión Sistemas De Información -
Administración Y Gestión De Empresas, General -
Universistat Oberta CataluñaDirección General
Frequently Asked Questions about Miguel Angel Claver Rino
What company does Miguel Angel Claver Rino work for?
Miguel Angel Claver Rino works for Ced Iberia
What is Miguel Angel Claver Rino's role at the current company?
Miguel Angel Claver Rino's current role is Experienced COO, CIO, and Digital Transformation Manager leading a CED Business Unit to enhance service and financial outcomes for top insurance companies.Driven by a vision for innovative leadership and strategic growth.
What schools did Miguel Angel Claver Rino attend?
Miguel Angel Claver Rino attended Universitat Politècnica De Catalunya, Universitat Oberta De Catalunya, Universistat Oberta Cataluña.
What skills is Miguel Angel Claver Rino known for?
Miguel Angel Claver Rino has skills like Insurance, Pmo, Business Analysis, Project Portfolio Management, Risk Management, General Insurance, Change Management, It Strategy, Business Requirements, Business Intelligence, Project Management, Business Transformation.
Who are Miguel Angel Claver Rino's colleagues?
Miguel Angel Claver Rino's colleagues are Antonio Díaz Caballero, Luis Esteban Armenta, Maria A., Guranda Gogilashvili, Filgia Quintero, Taha Bouzid, Montse Castillo.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial