Miguel Lopes work email
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Miguel Lopes personal email
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I’m a Product manager with more than 4 years of experience in digital product development, CX, chatbots, Whatsapp, APIs, CRMs, UX, conversion funnel, data, agile methodologies (Scrum and Kanban) among others, with strong analytical and communication skills.Performed at industries of technology, finance, consulting, BPO, automotive and insurance, in Brazil with Latam connections.Improve my client results bringing more than 50% more users for the chatbot, 2X more leads and 5x sales conversion.A communicator who loves technology and music since a child. Son of plastic artists and married with a master’s in business and chef. And now a delighted with AI.With this background to turn a Product Manager was a natural path since it aggregates all of this, helping business, technology and user experience to achieve the best result.Let's connect and discuss how I can help your company achieve its goals.
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It Project CoordinatorÍliaFederal District, Brazil
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Project LeaderÍlia Jul 2024 - PresentBrasília, Distrito Federal, Brasil
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Product OwnerOsf Digital Feb 2023 - Jul 2024• Product owner in a multinational company, implementing Salesforce in 5 Latam countries, focused on customer experience in the omnichannel after-sales service process in an automotive company.• Gathering requirements with the client, prioritizing and refining the backlog in Jira, guiding the team, conducting meetings with the client in Spanish and English and daily interaction in Slack.• Implementation of Salesforce Service Cloud in 3 months. Development of 6 integrations and over 10 product-related data in 9 months. Resulting in a 360-degree product view. -
Senior Product ManagerTake Blip Jun 2021 - Oct 2022RemotoProduct Manager at a global client developing, integrating and updating several chatbots, mainly on Whatsapp for sales and customer service.Planning, prioritization and management of strategy, roadmap, backlog and user stories in collaboration with the client (B2B2C) with several cases delivered. Data driven approach and use of users feedback to prioritize improvements.Increase in platform usage by 50%, lead a team that growth from 7 to 18 people, 1 million users impacted and achievement of all the OKRs set by the client.Squad leadership with agile and self-management, being responsible for ceremonies, status reports, tools such as MS Azure and for the negotiation with de technical leadership. -
Product Owner (Po)Wiz Soluções Sep 2019 - Jun 2021Brasília, Distrito Federal, BrasilRestructured the information environment of a BU in all the data pipeline from obtaining, processing, validations, storage and making then available for developing of dashboards.Implementation of Whatsapp API as a service channel integrated with SalesForce.Development of a lead referral portal, new version with 1000% increase in referrals and 400% in conversion with an improvement in response time from 4 hours to 15 minutes using of design thinking tools.Research and design of innovative insurance sales portal in the shared economy model.Omnichannel service operation, managing stakeholders and the process from leads to the informational environment.Squad leadership with agile, being responsible for ceremonies, tools such as MS Azure, the contact with de technical leadership and for the process from upstream to downstream. -
Scrum MasterWiz Soluções Mar 2019 - Sep 2019Developed a self-service portal for automobile insurance with an internal squad and a partner company, with MVP running in 6 months.Increase in backlog execution went up from 53% to 84% as Scrum Master in a 9 person squad.
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Project ManagerWiz Soluções Sep 2018 - Mar 2019Brasília E Região, BrasilPost merge integration (PMI) of a 700 employees company without interruption of service and keeping all the team. The project turned into a corporate playbook for new integrations.
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ProprietárioBurger Truck Mar 2014 - Jul 2017Brasília, Distrito Federal, Brasil
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Consultor Em Gerenciamento De ProjetosFalconi Consultores De Resultado Mar 2012 - Jun 2013Brasília Area, BrazilApplication of PDCA method in different contexts, project planning, methodology development, implementation of project offices, risk assessment, development of controls and analysis of indicators. -
ConsultorPwc Jul 2010 - Sep 2011Mapping of processes and controls, risk assessment, selection of samples in databases using SQL, systems assessment, security control tests, information architecture assessment and status reports.
Miguel Lopes Skills
Miguel Lopes Education Details
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Business Administration And Management, General
Frequently Asked Questions about Miguel Lopes
What company does Miguel Lopes work for?
Miguel Lopes works for Ília
What is Miguel Lopes's role at the current company?
Miguel Lopes's current role is IT Project Coordinator.
What is Miguel Lopes's email address?
Miguel Lopes's email address is mi****@****ail.com
What schools did Miguel Lopes attend?
Miguel Lopes attended Universidade De Brasília.
What skills is Miguel Lopes known for?
Miguel Lopes has skills like Management Consulting, Excel, Project Planning, Scrum, Pdca, Project Management, Microsoft Project, Microsoft Office, Microsoft Powerpoint, Event Management, Consultancy, Project Portfolio Management.
Not the Miguel Lopes you were looking for?
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Miguel Lopes
Materials Planning And Control Analyst | Mechanical Technician | Control And Automation EngineeringSão Bernardo Do Campo, Sp -
Miguel Lopes
Greater São Paulo Area1categoriadebase.org -
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