As a Operations Director, I reported to CEO and CFO. During this period, I collaborate with IT, Sales, Legal, Compliance, Finance and business development.Main responsibilities:• Project Manager - Managed different internal and external projects of different scopes and sizes, as an example: - Development of IT projects creation of membership service with access to various tools - legal desk, real estate price calculator, services marketplace; - Digital Services Development;• Product Owner - Led the creation and development of a website and a CRM/management platform, improving the user experience and streamlining internal processes, demonstrating an understanding of the business and ensuring the necessary adjustments and/or changes were made.• Performance Optimization - Defined and created tools for KPI measurement and improvement, by identifying the context, identifying the functions, mapping the tasks of each function and processes, and then defining the objectives with those responsible for each area;• Business Development - Establish strategic partnerships for business growth which led to a 30% growth of the Leads generated from partners - by prospecting, analyzing the market and the performance of partners, identifying a profile of potential partners and ensuring a close win-win relationship, creating long-term relationships;• Supply Chain Management - Improved supply chain efficiency through oversight of procurement and delivery quality by defining service levels and ensuring delivery timelines;• Change management - Focused on the human aspect of change, which involves preparing, supporting and equipping people to adopt and use changes in business processes, systems and technologies, functions, organizational structures, during the transition/change process.Main achievements• Led, on a temporary basis, an accountability team of 2;• Monitoring the Kleya acquisition process as a start-up (fast paced environment) for Ageas.

As a Offer & Solutions Manager I reported to CEO, collaborate with IT, Sales and Business Development departments.Main responsibilities:• Project Manager - Led and executed internal and external projects as CRM and website;• Product Owner - Led the creation and development of a website and CRM/management platform, enhancing user experience and streamlining internal processes;• Offer Development - Service improvement and deploy of new services and performance optimization reviewing scopes, prices, renegotiating subcontracted services; analyzing customer needs, defining new services to meet needs; & - Defined and created tools for KPI measurement and improvement, improving the efficiency of the company operations.

Ensuring IT evolutions in accounting systems by:• Translating functional requirements into technical solutions• Setting up accounting systems• Performing unit and integration testing• Managing schedule and budget • Providing production supportTechnologies: RDJ Composer (Axway), MVS, ALM-QC, CA Clarity PPM

As a Operation & Finance Manager I reported to CEO, collaborate with Finance, Logistics, Sales, Marketing, IT, manufacturing departments. I was an advisor to the board of directors and reporting activities to the shareholders.Main responsibilities:• Preparation of the business plan and pitch for the Portuguese Shark Tank, achieving total funding received of 120,000 euros for 30 per cent of the company.• Budgeting and forecasting, controlling, pricing and internationalization.• Collaboration with CEO and marketing managers to define sales strategy - setting prices, defining target customers - Sales strategy and management of agents, distributors, and large international accounts

Risk Analyst • Credit Risk Analysis• Microcredit Projects Analysis - Microinvest and Invest+ (Job creation)Junior Economist • Sectoral reports: - Importance of Agriculture in the Portuguese economy and the Role of Banking - Importance of Tourism in the Portuguese Economy and the Role of BankingBroker• Trading of shares and bonds• Trading in the European and American markets• Opening and closing of stock exchange sessions in Europe and the United States Trader• Presentation and disclosure of GIC - Global Investment Challenge• Testing and monitoring trading platformsAssistant Product Manager • Monitoring and analysing competition, identifying market opportunities