Miguel Cu Email & Phone Number

Metro Manila, Philippines

Toronto, Ontario, Canada

California, United States

• Responsible for improving customer platform usage and performance towards improving customer retention
• Leads roll out and training of current and new features to customers through meetings, chat, & email towardsincreasing monthly active users and product activation rate
• Gathers product feedback from customers and works with product teams to improve platform and customer experience
• Responsible for growing active user base per account, subscription renewals, and upsell revenue

Singapore

• Led a high-performing team to create and implement client acquisition, retention, and upsell strategies across all job verticals toward achieving a 5% increase in revenue month-on-month
• Developed and executed growth marketing strategies and campaigns across the consideration and purchase funnel toward increasing leads generated by 10% month-on-month

Philippines

• Led a high-performing team to create and implement client acquisition, retention, and upsell strategies across all job verticals toward achieving a 5% increase in revenue month-on-month
• Developed and executed growth marketing strategies and campaigns across the consideration and purchase funnel toward increasing leads generated by 10% month-on-month

Singapore

• Led product marketing initiatives through the development & execution of go-to-market strategies for new product features and new platforms
• Worked closely with product teams to identify key features and benefits, understand our customers' needs and preferences, and develop marketing plans that increase product awareness, adoption, and LTV

• Led marketing and community development initiatives to increase the number of gaming guild scholars
• Worked closely with community managers and product teams to identify key gaming experience issues of community members and potential product-led solutions
• Increased community members by 30% over 6 months and community engagement by 43%

Metro Manila

• Led a high-performing team to create and implement client acquisition, retention, and upsell strategies across all job verticals
• Increased annual revenue from $1.4m to $3.2m

• Led a high-performing sales team to design and implement strategic plans across 4 major regions to reach MRR targets of $130k
• Championed the shift from traditional cold call sales to inside sales to increase productivity and improve cost/revenue ratio

• Planned and developed the PB Academy business model and financial model
• Acquired partners for financing, education, training, and hiring

Singapore, Manila

• Developed and executed customer upgrade and retention strategies
• Directed the Philippines branch of Creadits (36 designers and CSMs)
• Formulated pricing, onboarding, and customer upgrade and retention strategies to drive revenue growth
• Reduced customer churn from 25% to 10%

Manila, Singapore

• Developed creative ecosystems across different industries via pitching for new business deals.
• Developed and influenced the way client companies market on relevant social media platforms.
• Maintained thought leadership for new advertising trends and visual effects to influence consumers.
• Developed creative learning agendas for clients to effectively scale best practices and knowledge, and ensure that our work continuously evolves to reflect the evolution of the Credits platform… Show more
• Developed creative learning agendas for clients to effectively scale best practices and knowledge, and ensure that our work continuously evolves to reflect the evolution of the Credits platform as well as changes in.

Manila, Singapore

• In charge of developing and executing SMB sales strategies for APAC, US, & EMEA.
• Developed Sales Business Operations processes by leveraging CRM systems, evaluating and implementing sales stacks, and working with internal marketing teams for lead generation.
• Developed and implemented inbound and outbound sales strategies.
• Achieved individual and team sales targets.
• Maintained knowledge of creative best practices and strategies.

• Transitioned from traditional retails sales to E-commerce by working with Shopee, Lazada, etc.
• Managed seller accounts and digital demand generation activities

Makati City, Philippines

• Developed partnerships with Spotify and Microsoft to generate brand partnerships and new products on our portfolio
• Acquired new revenue streams and developed partnerships that generate marketing values
• Partnered with the NBA to build an NBA Phone and Phone Case product line

• Assisted management staff with operational oversight, business development and process improvement strategies.