·Manage diverse portfolio of enterprise accounts, overseeing ARR from ~200k to multi-million.·Own end-to-end customer lifecycle for 7-10 Enterprise level accounts, ensuring seamless onboarding, ARR retention, renewals, upsell/expansion, and overall satisfaction.·Collaborate cross-functionally with internal Balanced Account Team (BAT) and external stakeholders for effective strategy execution ·Leverage data-driven platform telemetry reports to gain deeper insight into customer adoption·Utilize data driven Platform Telemetry Reports to get further insight on current customer adoption as a proactive measure for customer engagement.·Develop customer-facing and internal documents using platforms like Miro and Trello to facilitate collaboration and alignment across all stakeholders.·Document progress on Gainsight for transparency and as a tool for KPI performance metrics. ·Initiate training initiatives for onboarding and collaborated with Marketing to provide relevant recommendations for internal field marketing events.·Lead the post- sales subscription renewals validation and forecasting process, ensuring accuracy of Salesforce data and realistic forecasting.·Assisted in designing, developing and deploying a scalable automated renewals process for sub ~150K ARR accounts globally. ·Reviewed complex deals involving; multiple products, conditions, considerations, and addressing price pressures. ·Pioneered and helped re-define the Tanzu Renewals Process, identifying areas for improvements in operational efficiency and data hygiene. ·Designed and executed quoting migration plans for solutions that were “End of Life.”·Worked closely with internal stakeholders for deal management negotiations and legal guidelines. Frequently communicated with VMware’s partner ecosystem as well as direct end customers for renewals support and execution.

·Collaborated with five AE's to drive prospecting efforts for high-strategy Enterprise Accounts consistently meeting annual quota for twenty four second stage opportunities. ·Aligned with Tanzu Field Marketing to drive executive attendance, registration, and follow-up for regional and company-wide virtual and in person conferences, significantly contributing to pipeline generation. ·Initiated and played a key role in the successful launch of the ABM (Account Based Marketing) program.·Led the outlining and pitching of a BDR Video Prospecting Campaign, executed by Tanzu Product Marketing to enhance engagement and streamline BDR operations. ·Assisted, onboarded, and advised account executives on calls to action for early-stage conversations, managing seventy accounts within TOLA at scale with a focus on top five teen for strategic engagements.

·Proactively engaged with IT professionals from commercial and enterprise level accounts across all Spanish-speaking Latin American countries, providing consultative guidance aligning VMware solutions.·Communicated potential operational efficiencies and ROI advantages, emphasizing the shift from perpetual model to SaaS model with a focus on OPEX vs CAPEX.·Maintained a track record of fifty daily phone calls and consistently met a minimum quota of five tele-qualified sales opportunities weekly. ·Qualified 1.2M worth of net new opportunities over a three-year trimester period for the Latin America region.

·Developed and produced executive-level weekly KPI reports by leveraging Microsoft Navision/Dynamics and Microsoft Office, offering strategic insights.·Collaborated with key client ForcePoint to ensure timely release of order assemblies, aligning operations with quarterly demand forecasts for net security modems and servers.·Co-managed warehouse operators with precision, ensuring adherence to processes and contributing to overall customer satisfaction.·Innovated and implemented a transformative initiative to enhance operational efficiency by over 65%, introducing a meticulous process to track serial numbers during key operational picking, leading to streamlined workflows and increased productivity.