Miguel De Dios Email & Phone Number

Ames, Iowa, United States

Securing and maintaining productivity systems that enhance our organization's efficiency and effectiveness * Configure and maintain productivity systems, ensuring optimal performance and security.* Continuously refine and iterate on productivity systems based on data and user feedback.* Build strong relationships with stakeholders across departments to ensure successful adoption of new tools and processes* Identify opportunities to automate repetitive tasks within productivity workflows.

2900 University, Ames, Ia 50010

• Support our customers through requests, features, and recommendations for SaaS products• Improve our SaaS systems, emphasizing value, automation, integration, and security.• Evaluate and implement new SaaS systems• Monitor and maintain our current and ever growing SaaS portfolio

2900 University, Ames, Ia 50010

• Administer the following Atlassian Tool Suite: JIRA, Confluence, Crowd, and HipChat.• Design complex (JQL) queries and workflows including screen schemes, permission schemes, field configuration schemes, and notification schemes in JIRA.• Educate and train on best practices for JIRA and Confluence to individuals and teams• Manage core applications including ADP Workforce Now, Dell Boomi, GitHub, Google Analytics, and Netsuite OpenAir and others.• Assist in Salesforce administration, tackling administrative and support tasks• Practice both agile frameworks, scrum and kanban, on a daily basis

2625 North Loop Drive, Suite 2105, Ames, Iowa, 50010

• Assisted in administering the following Atlassian applications: Bamboo, Confluence, Crowd, Fisheye/Crucible, JIRA, and HipChat.• Created new projects inside JIRA for different teams and departments• Designed and documented complex workflows inside JIRA and Confluence• Contributed to the management of the following applications: Apple Developer, GitHub, Nexus, Sonar, and Saucelabs• Practiced agile methodologies when prioritizing workload and accomplishing tasks• Assisted in everyday support and technical issues in IT

Ames, Iowa

•Performed custodial cleaning services within the residence halls •Contributed to the organization of summer events like the Special Olympics and sport camps•Assisted with minor maintenance tasks•Worked in a small group or individually to complete tasks

Management Information Systems, Business

Activities and Societies: Student Services Support Program (SSSP), Intramural Sports (Soccer & Flag Football), Multicultural Student.

High School Diploma