Miguel Guerrero Email & Phone Number

Waterloo, Wi, Us

-Introduced and Implemented Agile and SCRUM to the store's operations and improved all tracked KPIs over the previous year. 2022 Personal NPS @ 93% over 1400 customers.-Coached my division to a 89% customer satisfaction rating with a 23% improvement over the previous year. Individual performances improved 20% in sales and service with a Great Places to Work Score of 96%.-Cultivated an organizational vision and strategy for Agile practices, guiding teams to buy into our division's vision and mission.-Defined a strategy and roadmap to improve division NPS 23 points: 89% for 2022 (1400+ people).-Analyzed operational data and KPIs, using SQL and PowerBI dashboards, improving division ranking 5 spots.-Maintaining full awareness of all simultaneous work in progress and prioritizing based on complexity and urgency-Translated product features into user stories while managing and prioritizing the items in the backlog, fluent in technical-to-non-technical communication

Waterloo, Wi, Us

-Outperformed service center sales goal by 18% for FY2021 through individual mentorship, value analysis and process optimization-Directed transformational change through process and technology enablement by introducing and implementing Agile framework to improve organizational function, leading individuals to sales 20% above 2021-Collaborated with sales team to improve cross-functionality and improve team collaboration, uptrained 4 existing staff to higher responsibility roles to deliver better customer interactions and experiences

Waterloo, Wi, Us

-Prioritized learning about all bike equipment systems of and applying it into a repeatable, reliable process. -Took initiative to be the first person to learn new technologies. Without formal training, I learned to build every bike Trek shipped to our store and do all the necessary adjustments to get the bike above 95% functional.-Completed bike services averaging NPS above 90% during my tenure as a bicycle technician.

Columbia, Maryland, Us

Led daily gym operations while fostering an inclusive community through excellent customer service and interactions. Facilitated and directly trained 45+staff over 4 departments; Front desk staff, climbing instruction, fitness instruction, and youth team coaching.Developed a team to be servant leaders.Acted as liaison between the fitness staff and the remote fitness program coordinator. Recruited and organized 4 additional fitness instructors and unified these 5 people under the mission to work as a team for the membership. Coached each individual fitness instructor to reach a higher level of their fitness programming, validated by 20% improved attendance at each individual instructor's classes.Taught people to set goals and work towards them.As a Youth Climbing Team Primary Coach, I instilled that small consistent actions became habits that resulted in repeatable, outstanding results. Helped these athletes build confidence and resilience when encountering difficult situations and to overcome the fear that comes with high expectations and high performance. Employed Kanban to track task priority for coaches regarding planning, communication, and execution of project goals throughout the coaching season.

Columbia, Maryland, Us

I inspired humans to be more confident.With excellent verbal communication, I taught my students how to understand their bodies better, and translate that into the specific technical movement for climbing or fitness. I shared technical skills but I also shared my passion and joy for a healthy lifestyle which energized my students to engage long-term with their activity past the conclusion of our lesson.

Alexandria, Va, Us

Showed patients to believe in themselves.Led individual patients through therapeutic exercises to 85%+ restoration of strength and range of motion. Encouraged them not to give up on themselves and keep working towards their recovery goals, the majority were able to complete their plan of care and more resilient to instances of injury.Standardized the training for the additional 8 aides and interns over 2 locations, focusing on the way we communicated our instruction to minimize conflicting information when working with patients and helping the aide team grow their knowledge of biomechanics and service to others.Co-led daily clinic operations and managed local regulation compliance alongside the clinic manager, allowing them to be able to focus primarily on patient care.

Product Management

Education record