Miguel Herrera Email & Phone Number

Westchester, Illinois

York Solutions is a firm that provides IT staffing services for contract, contract-to-hire, and direct hire engagements to clients nationwideAs a Network Systems Administrator, I am responsible for designing, installing, configuring, maintaining, and troubleshooting the company's entire IT infrastructure at all 3 locations. Work closely with end users by supporting day to day software applications like MS Office Suite, Sage Mas90 financial software, and Novatime. Maintain 15 different websites and manage their domains and e-mail servers. Responsible for all company desktops, laptops, servers, routers, switches, KVM, cellular phones, PBX telecom. Negotiate contracts with IT vendors and providers the company does business with. IT helpdesk for all in house employees and remote users. Usage and expenditures analysis for outsourced services. Environment: Sonicwall, SnapGear, 3com, Dell, Netopia, Netgear, Lynksys, LAN, WAN, WLAN,VPN, PAN, Smartphones, Nortel, StrongMail, IIS, Terminal, ProPalms, Novatime, Sage Mas90, Crystal reports, SQL Server, Remote Desktop, Radmin, FTP, Brother, HP, Savin, Kyocera/MITA, Cisco PIX, MS-Windows 2000/XP MS-Server NT/2000/Terminal/2003, MS-Office Suite 2000, XP, 2003, 2007, Quickbook PRO, ACT!, SMTP Servers.

MCTnow was an IT consulting company serving small business clients by providing them large enterprise resources and solutions for their IT needs.I provided IT infrastructure assessment, proposals for upgrades and new construction, and quotes for clients. I was responsible for designing, installing, configuring, troubleshooting and upgrading LAN /WAN networks, routers, switches, internet gateways, desktops, laptops, servers, websites, blackberries and other mobile devices. Provided remote and on-site support to clients and trained end users on the technologies in their environment. Installed and configured VPN servers for end users to connect remotely to the workplace, and multi-site VPN connectivity. Build mail servers with performance hardware to handle 200+ email accounts on MS-Exchange. Performed data backup solution installation and configuration, operating system imaging using Ghost, data recovery, basic website creation using FrontPage.Environment: MS-Windows 95/98/NT/ME/2000/XP, Windows Server NT/2000/2003/SBS, Client/Server Domains, Linux RetHat, SME, MS-Exchange, MS-Office Suite 2000/XP/2003, Dell, Linksys, Dlink, RCA, Motorola, Cisco, Netopia, Digicon, Tessco, SnagGear, Nextel, 3Com, 123 together, LAN, WAN, WLAN, VPN, T1, DSL, Docsis HSD, ACT!, QuickBooks Pro, Sage MAS 90, VERITAS, SQL Server,

Symtek Telecom delivered technology/network installation solutions to commercial and residential clients.As a field tech. supervisor, I was responsible for a crew of 10 technicians. I was responsible for work order assignments, installation quality control, customer and client satisfaction, and paperwork. I worked in different markets in the Midwest, installing commercial and residential high speed data service, telephony, and LANs. Design and performed full LAN installations for commercial offices and warehouses. Installed and configure gateway routers, IP allocation, and port configuration on firewalls. Responsible for domain, file, web server installations and end-user training. Performed multi-location VPN tunnel connections, wireless access point installation, website management, mail server installation and administration.Environment: RCA,DOCSIS, Linksys, 3Com, Realtek, SME Mail server, RedHat Webserver, Motorola, SnapGear, Cisco, Digicon, Tessco, NEXTEL,LAN, WAN, WLAN, Windows 3.11/95/98/ME/NT/2000/XP, Client/Server NT/2000/SBS Domains, MS-Office.

Prince Telecom specializes in Residential & Commercial installation, repair and construction services for High Speed Data (Cable Modems), Telephony, Cable Television (Analog & Digital), In-Home Networking, System Audits, Aerial and Underground Fiber/Coaxial/Copper Plants.I started as a field tech. installing residential and commercial high speed internet service in the Midwest with different cable modem providers. Typical installation would require a new aerial or underground coax line from the utility pole, to the house, to the room where the cable modem would be installed. Installs would typically require Network Interface Card installation on computers. Months later, I was promoted to Field Tech. Supervisor with a crew team of 25+ field technicians. I was responsible for work order assignments, installation quality control, customer and client satisfaction, paperwork, employee hires, training, terminations, and vehicle fleet. Complete complex telephony, high speed data, network installations, field testing of future service areas, fiber optic node testing and head end testing from service provider's comm. center.Environment: RCA,DOCSIS, Linksys, 3Com, Realtek, Motorola, Cisco, Digicon, Tessco, NEXTEL,LAN, WAN, Windows 3.11/95/98/ME/NT/2000, Client/Server NT Domains, Solomon Software, MS-Office.

Interactive Media Worldwide designs, installs, and operates interactive video information systems in public facilities such as hotels, airports and municipal centers. As a lead technician, I was responsible for supporting 18 Chicago downtown locations with multiple systems, by installing new units, performing OS updates, content updates, hardware upgrades, log collection and repairing damaged units. Lead 5 remote technicians location across the US and Canada with remote support, log collection management, OS and content update mailings to their locations.Environment: Windows 3.11, 95, MS-DOS, Touch screens, Dot-matrix Printers, Thermal Printers, CRT Display Monitors, LCD Monitors, POTS lines, 56K modems, floppy disks.

Associates Degree In Applied Science, Electronics

High School Diploma