Managed patient calls in a call center, addressing prescription refills, medication requests, and coordinating with providers and MAs to resolve concerns.Worked directly with doctors, MAs, and patients in-office to fulfill medication requests, dispense samples, and ensure proper documentation.Processed prescriptions accurately using [specific pharmacy software], supported inventory management, and assisted with insurance verifications and billing.Maintained compliance with HIPAA regulations and provided excellent patient education on medication usage and adherence.